Position Summary:

The IT Manager is responsible for planning, coordinating, and managing the organization's IT infrastructure, systems, and operations. This role involves overseeing a team of IT professionals, ensuring system reliability and security, and aligning technology solutions with business goals.

Key Responsibilities:

Team Leadership and Management:

Supervise and mentor IT staff, including system administrators, network engineers, and support personnel.
Develop training programs and performance evaluation processes for team members.
Manage recruitment, onboarding, and professional development for IT staff.

IT Infrastructure and Operations:

Oversee the installation, configuration, and maintenance of hardware and software systems.
Ensure the reliability, performance, and security of the organization’s IT infrastructure.
Manage and optimize network systems, including servers, storage, and cloud services.

Project Management:

Plan, coordinate, and execute IT projects, ensuring they are completed on time and within budget.
Develop project scopes, timelines, and resource plans.
Collaborate with stakeholders to identify and address IT needs and requirements.

Security and Compliance:

Implement and manage cybersecurity measures to protect organizational data and systems.
Ensure compliance with relevant regulations and standards (e.g., GDPR, HIPAA).
Conduct regular security audits and risk assessments.

Vendor Management:

Manage relationships with technology vendors and service providers.
Negotiate contracts and service level agreements (SLAs).
Monitor vendor performance and address any issues.

Budgeting and Resource Management:

Develop and manage the IT budget, including forecasting and financial reporting.
Allocate resources effectively to meet organizational needs.
Identify opportunities for cost savings and efficiency improvements.

Technical Support:

Oversee the IT helpdesk and support functions, ensuring timely resolution of user issues.
Develop and maintain documentation for IT processes and procedures.

Strategic Planning:

Develop and implement IT strategies that align with the organization's goals.
Stay current with emerging technologies and industry trends.
Provide recommendations for technology improvements and innovations.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).
Proven experience (typically 5+ years) in IT management or a related role.
Strong knowledge of IT systems, networks, and infrastructure.
Experience with project management and leadership.
Familiarity with cybersecurity practices and data protection regulations.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.

RPL International

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Information Technology Manager