Join Our Team as an IT Help Desk Manager!

Are you an experienced IT professional with a passion for managing technical support operations and ensuring user satisfaction? Do you thrive in a dynamic environment where you can make a significant impact on IT performance? If so, we have an exciting opportunity for you!

About the Role: As the IT Help Desk Manager, you will oversee the IT Help Desk system, ensuring efficient and effective resolution of technical issues and requests. While this position does not have supervisory responsibilities, you will manage technical support operations, monitor and maintain IT systems, provide user training, and stay current with technological trends to enhance help desk services. Your role is crucial in ensuring optimal IT performance, and user satisfaction.

Key Responsibilities:

Help Desk Management: Manage and maintain the IT help desk system to ensure efficient and effective resolution of technical issues and requests.
Technical Support: Provide technical support and troubleshooting assistance for hardware, software, and network issues.
System Monitoring: Monitor and maintain IT systems, including servers, networks, and applications, to ensure optimal performance and minimal downtime.
User Training: Provide training and support to users on IT systems and software applications.
Additional Duties: Perform other duties as assigned to support the IT functions of the agency.

South Carolina Commission for the Blind

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Information Technology Help Desk Manager