Posting Details

Position Information

Posting Number 20111089-2 Job Title Information Technology Support Manager Pay Rate $65,000 - $70,000 Annually Job Category Staff Department INFORMATION TECHNOLOGY

Position Summary Information

Job Description Summary

The working IT Support Manager leads and works hands-on with assigned technical support staff in support of faculty, staff and students on both the Niles and Dowagiac campuses. This includes maintaining and updating PC hardware and software, printers, audio visual, and network support. This position is required to perform analysis of network needs and contribute to the design of network architecture, integration, and installation for the College. This position also oversees Helpdesk/Information Desk operations as well as Athletics IT needs. Due to the nature of the position being hands-on, the incumbent will be responsible for meeting system and communication availability that require timely resolve including after normal business hours.

Required Qualifications

Bachelor’s Degree
Strong analytical and problem resolution skills to assist with troubleshooting for client issues on a timely basis
Network monitoring and other network administrative tools
Computer, printer and audio visual service and repair
Operating systems including Windows, Linux, and Mac OS
Microsoft Active Directory system administration
Helpdesk procedures and ticket tracking
Knowledge of diagnostic utilities

Preferred Qualifications

Bachelor’s Degree or higher in Computer Science, System Technology field or its equivalent
CompTIA A+ and CompTIA Network + certification or equivalent knowledge
ITIL knowledge
Office 365 Administration
Classroom Technology management
Knowledge of athletics related equipment such as Hudl cameras and Watchfire scoreboard equipment.
Previous supervisory experience
Excellent leadership interpersonal, verbal and communication skills in both technical and non-technical language
Ability to inspire team and coworkers to attain goals and pursue excellence
Ability to multi-task and prioritize multiple projects at the same time under pressure
Exceptional customer service orientation

Other Information

Essential Duties And Responsibilities

Direct the day-to-day Operations, projects, and personnel for all related subordinate lines-of-business keeping the CIO as informed as possible
Create, plan, implement all subordinate line-of-business services as they pertain to strategic planning, budgeting, and CapEX requests for the department
Creates and executes project work plans and revise as appropriate to meet changing needs and requirements
Act as an escalation point for staff and instructional help desk requests and incidents that fall under the technical and network support team responsibilities
Identifies resources needed and assigns individual responsibilities
Create, update, and manage detailed documentation for end users as well as IT team members
Manage and control assets along entire equipment lifecycle
Recommend, and plan for client hardware and software updates and patches as needed to PCs, Laptops, Macs, IPad/Tablets, network, printers, and projectors
Coordinate installation of hardware and software for all College employees
Evaluate hardware and software working with vendors to provide the best quality and cost in order to meet with college requirements
Communicates and coordinates network schedule, backups, and downtime for department and campus wide announcement.
Hold regular status meetings with team and keep them informed of changes within organization and general corporate news on a timely basis
Maintain professional and technical knowledge remaining on the forefront of emerging industry practices
Identifies opportunities for improvement and make constructive suggestions for change
Provide training and support to team, and end-user clients
Train, coach/mentor, and manage all staff under his/her leadership in regards to goals and benchmark setting, employee development, communication and leadership growth
The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Special Instructions to Applicants Physical Requirements

Must be able to complete the following with or without a reasonable accommodation:

The physical activity of this position.
Stooping. Bending body downward and forward by bending spine at the waist.
Crouching. Bending the body downward and forward by bending leg and spine.
Reaching. Extending hand(s) and arm(s) in any direction.
Standing. Particularly for sustained periods of time.
Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Talking. Expressing or exchanging ideas by means of the spoken word.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The physical requirements of this position. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The visual acuity requirements including color, depth perception, and field vision. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
The conditions the employee will be subject to in this position. None. The employee is not substantially exposed to adverse environmental conditions

Close Date 09/29/2024 Quicklink https://swmich.peopleadmin.com/postings/4675

Reference Requests

Reference Request Details

Accept References Yes Minimum Requests 3 Maximum Requests 3

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Do you have at least a Bachelor's degree or higher?
- Yes
- No
How did you hear about this employment opportunity?
- Inside Higher Ed
- Chronicle of Higher Ed
- LinkedIn
- Twitter
- Facebook
- MI Talent
- MCCA Website
- The Ladders
- Indiana Career Connect
- SouthwestMichiganJobs.com
- Employee Referral
- SMC Website
- SMC Job Alert Email
- HigherEdJobs
How many years of experience do you have in a related position or field?
- No experience
- Less than 1 year of experience
- 1-3 years of experience
- 3-5 years of experience
- 5+ years of experience

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Academic Transcripts
Optional Documents

Southwestern Michigan College

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Information Technology Support Manager