Posting Details
Position Information
Posting Number 20111089-2 Job Title Information Technology Support Manager Pay Rate $65,000 - $70,000 Annually Job Category Staff Department INFORMATION TECHNOLOGY
Position Summary Information
Job Description Summary
The working IT Support Manager leads and works hands-on with assigned technical support staff in support of faculty, staff and students on both the Niles and Dowagiac campuses. This includes maintaining and updating PC hardware and software, printers, audio visual, and network support. This position is required to perform analysis of network needs and contribute to the design of network architecture, integration, and installation for the College. This position also oversees Helpdesk/Information Desk operations as well as Athletics IT needs. Due to the nature of the position being hands-on, the incumbent will be responsible for meeting system and communication availability that require timely resolve including after normal business hours.
Required Qualifications
- Bachelor’s Degree
- Strong analytical and problem resolution skills to assist with troubleshooting for client issues on a timely basis
- Network monitoring and other network administrative tools
- Computer, printer and audio visual service and repair
- Operating systems including Windows, Linux, and Mac OS
- Microsoft Active Directory system administration
- Helpdesk procedures and ticket tracking
- Knowledge of diagnostic utilities
Preferred Qualifications
- Bachelor’s Degree or higher in Computer Science, System Technology field or its equivalent
- CompTIA A+ and CompTIA Network + certification or equivalent knowledge
- ITIL knowledge
- Office 365 Administration
- Classroom Technology management
- Knowledge of athletics related equipment such as Hudl cameras and Watchfire scoreboard equipment.
- Previous supervisory experience
- Excellent leadership interpersonal, verbal and communication skills in both technical and non-technical language
- Ability to inspire team and coworkers to attain goals and pursue excellence
- Ability to multi-task and prioritize multiple projects at the same time under pressure
- Exceptional customer service orientation
Other Information
Essential Duties And Responsibilities
- Direct the day-to-day Operations, projects, and personnel for all related subordinate lines-of-business keeping the CIO as informed as possible
- Create, plan, implement all subordinate line-of-business services as they pertain to strategic planning, budgeting, and CapEX requests for the department
- Creates and executes project work plans and revise as appropriate to meet changing needs and requirements
- Act as an escalation point for staff and instructional help desk requests and incidents that fall under the technical and network support team responsibilities
- Identifies resources needed and assigns individual responsibilities
- Create, update, and manage detailed documentation for end users as well as IT team members
- Manage and control assets along entire equipment lifecycle
- Recommend, and plan for client hardware and software updates and patches as needed to PCs, Laptops, Macs, IPad/Tablets, network, printers, and projectors
- Coordinate installation of hardware and software for all College employees
- Evaluate hardware and software working with vendors to provide the best quality and cost in order to meet with college requirements
- Communicates and coordinates network schedule, backups, and downtime for department and campus wide announcement.
- Hold regular status meetings with team and keep them informed of changes within organization and general corporate news on a timely basis
- Maintain professional and technical knowledge remaining on the forefront of emerging industry practices
- Identifies opportunities for improvement and make constructive suggestions for change
- Provide training and support to team, and end-user clients
- Train, coach/mentor, and manage all staff under his/her leadership in regards to goals and benchmark setting, employee development, communication and leadership growth
- The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.
Special Instructions to Applicants Physical Requirements
Must be able to complete the following with or without a reasonable accommodation:
- The physical activity of this position.
- Stooping. Bending body downward and forward by bending spine at the waist.
- Crouching. Bending the body downward and forward by bending leg and spine.
- Reaching. Extending hand(s) and arm(s) in any direction.
- Standing. Particularly for sustained periods of time.
- Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
- Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Talking. Expressing or exchanging ideas by means of the spoken word.
- Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- The physical requirements of this position. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- The visual acuity requirements including color, depth perception, and field vision. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
- The conditions the employee will be subject to in this position. None. The employee is not substantially exposed to adverse environmental conditions
Close Date 09/29/2024 Quicklink https://swmich.peopleadmin.com/postings/4675
Reference Requests
Reference Request Details
Accept References Yes Minimum Requests 3 Maximum Requests 3
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- Do you have at least a Bachelor's degree or higher?
- How did you hear about this employment opportunity?
- Inside Higher Ed
- Chronicle of Higher Ed
- LinkedIn
- Twitter
- Facebook
- MI Talent
- MCCA Website
- The Ladders
- Indiana Career Connect
- SouthwestMichiganJobs.com
- Employee Referral
- SMC Website
- SMC Job Alert Email
- HigherEdJobs
- How many years of experience do you have in a related position or field?
- No experience
- Less than 1 year of experience
- 1-3 years of experience
- 3-5 years of experience
- 5+ years of experience
Applicant Documents
Required Documents
Optional Documents
- Academic Transcripts
- Optional Documents