Value Added Distributors, LLC is looking for a driven, hardworking, and enthusiastic full-time System Administrator to join their team of experts at their De Pere, WI location. The schedule for the System Administrator is Monday - Friday, 8:00am to 5:00pm. The salary range for this position is $60,000 - $75,000 plus benefits based on experience.

Value Added Distributors offers competitive pay, dental, health and vision insurance, paid vacation, and holidays, plus a 401k plan with employer matching.

This position will report to the Information Technology Manager and is instrumental in the internal support structure of all IT-related services. Responsibilities include but are not limited to; maintenance, configuration, and reliable operation of computer systems, networks, servers, and virtualization, providing support and general IT services to all company associates, performing physical setup of hardware/software on desktops, laptops, and printers, providing support/maintenance of internally developed BAQs/Dashboards/Reports/ BPMs in Epicor ERP 10/Kinetic environment, and desire to gain expertise on new technology and products.

Key Competencies for the System Administrator

Excellent inter-personal and communication skills
Provide first-level technical support to internal clients
Knowledge of Microsoft Operating Systems (Windows Server, Windows 10) and Microsoft 365 Business (Word, Excel, Outlook, PowerPoint, Access, Etc.)
Ability to use Command Prompt, PowerShell, and other CLIs.
Knowledge of cybersecurity frameworks like CMMC, NIST, or other compliance related frameworks.
Knowledge of TCP/IP networks and networking, including VLANs, DNS, DHCP, switching and routing concepts, network printers, configuration, and topology
Knowledge to manage and secure enterprise devices using Microsoft Intune Endpoint Manager
Experience with Microsoft Active Directory and Microsoft Entra ID and provisioning of users and groups
Ability and desire to gain understanding of cloud deployment, new technology and products
Support special projects as they occur
Experience with ERP system (Epicor ERP 10/Kinetic a plus)
Experience with Microsoft SQL and report development utilizing SSRS and Crystal Reports a plus
Basic Telephony/VoIP concepts understanding helpful

Key Responsibilities For The System Administrator

Responsible for the maintenance, configuration, and reliable operation of computer systems, networks, servers, and virtualization
Participate in regulatory compliance audits and assessments utilizing frameworks like CMMC, NIST, ISO
Participate in the creation and updating of cybersecurity related policies and procedures.
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Participate in the creation of cybersecurity awareness training materials.
Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance
Develops and supports solutions and processes to enhance desktop production environment for company associates. Supports, maintains, and develops BAQs, Dashboards, Reports, and BPMs in company's Epicor ERP 10/Kinetic environment.
Performs software troubleshooting on documented and undocumented issues affecting single or multiple machines. Mitigates issues by updating, modifying, re-installing, or removing software. Ability to create and implement effective, appropriate solutions.
Performs hardware analysis to diagnose issues or identify sources of performance degradation. Replaces, upgrades, or modifies hardware.
Routinely investigates availability issues pertaining to domain/network resources, identifies, and resolves specific issues.
Performs general Information Technology support for remote offices and locations throughout the United States. Occasionally may travel to lead onsite activities or to provide specialized onsite support at remote locations.
Provides network analysis for issues related to connectivity
Evaluates and tests new software products individually or as part of a team, providing recommendations and implementation planning upon testing completion.
Creates new documentation pertaining to software and hardware products and issues.
Provides input and recommendations for departmental processes and procedures, considering impact on the organization. Evaluates and implements best practices with technology.
Researches, recommends, and applies technical solutions to enhance productivity in meeting business needs.
Coordinates and/or independently works on single or multiple, complex projects or tasks, requiring limited technical or management guidance.
Initiates and completes postmortem process for problems as appropriate.
May work with software and hardware vendors for product specifications, evaluation, technical problems, and solutions.
May interact with other technology companies for best practices and research.
Ability to work outside of normal business hours (nights or weekends) as business needs dictate.
Performs additional duties as required.

Qualifications For The System Administrator

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
3-5 years of database, network administration, or system administration experience
Working knowledge of virtualization, VMWare, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Equal Opportunity Employer

VAD HVAC Distributors

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