Epitec
POSITION:
Network Engineer
JOB TYPE:
Network Engineer
LOCATION:
Dearborn, MI
JOB SUMMARY FOR NETWORK ENGINEER:
- We are focused on implementing the next generation of Contact Center Telephony solutions that allow new capabilities to be added quickly to support a rapidly changing business environment. This position is for a Telephony Engineer. This technical position will be part of a voice transport team providing engineering, planning and support responsibilities the contact centers.
- POSITION IS HYBRID
RESPONSIBILITIES FOR NETWORK ENGINEER:
- Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE’s and Customer Edge Routers.
- Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPI’s are being met.
- Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations.
- Escalation point for production support incidents and problems.
- Work on voice transport problems of diverse scope and complexity.
- Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes and perform annual disaster recovery tests.
- Cross training team members.
REQUIRED EXPERIENCE FOR NETWORK ENGINEER:
- 5+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations
- Experience in designing and implementing complex voice components and services.
- Education Required:
- Associate’s Degree in IT related field or equivalent training
- Education Preferred:
- Bachelor’s Degree in IT field
SKILLS AND QUALIFICATIONS FOR NETWORK ENGINEER:
- Demonstrated ability to design, deploy, and troubleshoot a SIP based solution that supports VoIP applications
- Ability to resolve voice issues including the ability to understand system logs and coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
- Firm understanding of Cisco hardware and configurations (CODEC’s, dial-peers, VLAN’s, BGP, etc.)
- Experience with deploying voice transport monitoring and reporting tools (e.g. call allocators, SPLUNK, CYARA, carrier specific monitoring and reporting tools)
- Knowledge of advanced voice call routing and carrier features (e.g. SS7, 911 emergency call routing, etc.)
BENEFITS
- Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.
Why should you choose Epitec?
We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.
How is Epitec different?
Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.
What is the result?
Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.