Client Success Security Analyst
nuspire.com/careers
About Nuspire:
Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cybersecurity experts use world-class threat intelligence and 24x7 security operations centers (SOCs) to detect, respond and remediate advanced cyber threats.
The Impact You Will Make:
Client Success Security Analyst (CSSA) will make our clients fanaticallyhappy by providing insight and analysis into security activities, events, and services performed by Nuspire. The CSSA will work with the client and internal teams to ensure proper service delivery, education, and expertise is provided to the client. The end result is an improved client experience, client satisfaction, and client retention.
In This Role You Will:
- Host regular service review meetings with the client to review service events, tickets, alerts, and analysis of the client environment.
- Perform research into service activities, events and issues. Provide the client analysis and recommendations based on this research.
- Performing an analysis of the account, issues, and client experience.
- Review Nuspire client portal with client, perform portal training, education and best practice analysis.
- Documentation of any action items needs to assist the client.
- Regular communication with assigned clients to ensure transparency, accountability, and resolution of client issues.
- Coordination of cross functional teams to implement proactive plans for clients to ensure action items are resolved and clients are fanatically happy.
- Reporting of client events, issues, and plans into real time dashboards and reports.
- Assist in companywide dissemination of information pertaining to client health, activities, and events that impact the client experience.
- Collaboration with other CMSs to identify systemic issues that impact client success.
- Providing sales, operations, and tech services with a resource to proactively find and solve problems and increase the likelihood of service renewal
Competencies You Bring:
- Strong client communication skills
- Cross functional communication and collaboration
- Understanding of IT, networking, and network security
- Understanding of Vulnerability management tools and reports
- Good analytical and problem-solving skills
- Exceptional customer service skills
- Experience with Qualys
- Network and/ or security certification (such as Net+, Security+, CEH, CISSP, CCNA)
Bonus Points If You Have:
- Experience with Security Information Event Management (SIEM) tools
- Experience with Firewalls, EDR platforms, and other security technologies
- CISSP
- CCNA
- CEH
- Security+
Company Perks & Benefits:
- Opportunity to earn great experience and growth with a global leader in Cyber & Network Security
- Full benefits including but not limited to: Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, & 401k
- 100% Employer Paid Telehealth (Medical & Behavioral) for Employees & their families
- 100% Employer Paid Life Insurance
- 100% Employer Paid Employee Assistance Program (EAP)
- Monthly PTO accrual from your first day of employment, along with many opportunities to earn additional PTO through monthly employee recognition awards and participation in ‘Nuspire Good Time’ Events.
- ‘Nuspire Good Time’ events 2x per month to build team cohesion & collaboration.
- Employee training and professional development programs available through Learning Management System (LMS), with full access to LinkedIn Learning and CBT Nuggets
- Certification Reimbursement Program
- Nuspire is an Equal Opportunity Employer
Nuspire Employee Culture:
Join for the excitement; Stay for the people.
At the core of Nuspire's business model is its emphasis on the human component. Our continued growth over 20 consecutive years allows employees to have constant opportunities to expand their role and responsibilities within the organization. The cybersecurity threat landscape is constantly evolving, and our talented team thrives on solving our clients’ complex cybersecurity challenges. This ideal is not only reflected in how Nuspire delivers services to its customers but also in how it treats its employees.
People who excel at Nuspire are motivated self-starters with a passion for delivering excellence with every client interaction. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside of the box experiences. We have a strong, diverse team of remarkable, curious, and experienced professionals—who also know how to have a little fun. If you’re looking for a career in an environment that thrives on change and is anything but ordinary, we want to hear from you. Our award-winning culture enables our employees to perform at their best.
Collaborate with an amazing team that tackles challenges together!
To find out more, please visit nuspire.com.
Recent Awards & Recognition:
