Location
USA, Castle Rock, CO (Office only)
The opportunity:
We are seeking a highly motivated and detail-oriented individual to join our team as an IT Systems Administrator. The ideal candidate will be responsible for assisting in the maintenance, troubleshooting, and optimization of our organization's IT infrastructure. This position offers an excellent opportunity for professional growth and development in a dynamic IT environment.
Key Responsibilities:
System Maintenance and Support:
- Assist in the installation, configuration, maintenance, and compliance of hardware and software systems, primarily Microsoft 365 enterprise suite administration.
- Provide technical support for end-users, addressing hardware and software-related issues and meet SLAs.
- Perform routine system monitoring and maintenance tasks to ensure optimal performance.
- Understand and troubleshoot email flow issues.
Network Administration:
- Contribute to the management and maintenance of network infrastructure, primarily UniFi.
- Assist in troubleshooting network connectivity issues and ensure a secure and reliable network environment.
User Account Management:
- Support user account provisioning and de-provisioning activities.
- Assist in managing user access controls and permissions.
Backup and Recovery:
- Participate in data backup and recovery processes to ensure data integrity and availability.
- Work on disaster recovery planning and execution.
Security Compliance:
- Collaborate in implementing and maintaining security policies and procedures, including Microsoft Endpoint Management & Defender.
- Assist in monitoring and responding to security incidents.
- Drive security patch management to ensure SLA compliance.
Documentation:
- Create and update documentation for system configurations, processes, and procedures.
- Maintain an inventory of hardware and software assets.
Qualifications:
- 3-5 years IT Administration Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Basic understanding of IT systems, networks, and security concepts.
- Strong problem-solving skills and a keen attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
- Eagerness to learn and stay updated on industry trends and technologies.
Preferred Skills:
- Experience with Azure, Microsoft 365, Jira Cloud, Confluence, Proofpoint PPS, Vonage Business VoIP, Zscaler Internet Access, Tenable/Nessus.
- Basic knowledge of Windows and Mac operating systems.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Understanding of networking concepts (TCP/IP, DNS, DHCP).
- Exposure to backup and recovery solutions.
- Practice good documentation and case management skills.
About us
Aircraft Performance Group
Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, that specializes in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations industry. The aircraft we provide data for range from airline operated small turbo-prop aircraft (regional airline market) and wide body aircraft (international carrier) to corporate turbo-prop aircraft and large cabin ultra-long haul business aircraft. We maintain a current worldwide database of airport information (over 7000+ airports) and have experience in digitizing Approved Flight Manuals for use within our own performance programs, as well as using aircraft manufacturer provided programs. We have experience in providing data based upon FAR, EASA and CASA requirements. APG is headquartered in Castle Rock, Colorado. flyapg.com
RocketRoute, an APG company
RocketRoute is the fastest, easiest and most effective way pilots can access the essential support they need to get airborne. From online flight planning, support, flight board, concierge services to direct access to ever expanding aviation services marketplace. Liberating in its simplicity users connect via one easy-to-use digital portal. Our Team of professionals make it possible for Flight Planning to be easy and straightforward for our clients all around the world. We provide services to Private, Business, Airlines, HEMS & SAR, Education and Military. Rocket Route is headquartered in the UK with a substantial development team in Lviv. rocketroute.com
Seattle Avionics, an APG company
Seattle Avionics creates compelling pre-flight and in-flight user experiences with its cloud-based solutions providing direct user access to flight planning, weather, fuel prices and group document management for the general aviation market. Their FAA-certified and geo-referenced charts and flight data are proven and used in the leading in-panel avionics systems globally. Seattle Avionics is headquartered in Seattle, Washington. seattleavionics.com
