Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
- Respond to inbound phone calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
- Thoroughly documenting all calls/emails in a ticketing system.
- Required to be customer focused and maintain a Customer Satisfaction Survey average of 9.1 /10 or higher.
Qualifications
- 1+ years customer service experience; call center preferable.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with SAP and Sales Force a plus.
- Detail-oriented with good follow-through and organizational skills.
- Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
- Strong communication skills, both spoken and written.
- Technical background is a plus.
- Must be eligible to work in the US without sponsorship from an employer now or in the future.
EOE M/F/Veterans/Disabled
