We are a managed services provider looking for an Account Manager to manage client accounts. This will be the go-to person for the client. This role is 60% sales and customer service and 40% technical. They will be the primary point of contact for clients, responsible for meeting with them on a regular basis to review service performance, gather feedback, anticipate client needs, identify upsell and cross-sell opportunities. The end goal is to simultaneously improve the client’s technology whilst increasing revenue. A true win win.
We are looking for the right person to have:
- A passion and determination to get the job done
- A likable, fun, and hard-working personality
- An ability to change and adapt - seriously, things move quick around here
- A desire to help customers and deliver phenomenal service
- A LOVE for technology
- A need to work for a company with a real purpose behind them
The wrong person will possess:
- A know-it-all attitude
- The need to always wait for direction
- A love for corporate structure
In turn, we will provide:
- A great place to work
- Challenges and opportunities
- Awesome coworkers
- Competitive compensation
- Stability
- Medical and dental coverage, paid holidays, paid vacation, paid sick days, 401k
SKILLS TO MAKE YOU A GOOD FIT AND SUCCESSFUL:
- Personal core values similar to ours (see below).
- Talk nerdy to me--er, all of us. Know your stuff and talk about it confidently, accurately, and honestly.
- Ability to rock the mic like a vandal. Okay, maybe not rap, but you do have to be able to communicate extremely well - both in voice and written. Talk geek to us, we love it, just not the customer.
- Love to laugh. If you take yourself too seriously, then avert your eyes from this description now. That being said, you should absolutely take your job seriously.
- Oh yeah, and a desire to contribute to an awesome team and culture.
- Live for technology - seriously, you read technology blogs for fun. We want someone who has passion for technology and wants to use it to better our customers and this company.
- Be organized, ahead of schedule, communicative, accountable--in short, own your role entirely, while being open to critiques, suggestions, and new ideas.
- Play really nice with others. We're a tight-knit, highly collaborative team, and we keep it that way.
- Possesses sales acumen – a go getter who is competitive, optimistic and loves meeting with an influencing others.
QUALIFICATIONS:
- Prior experience in account management or sales, preferably in the IT services or MSP industry.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and other relevant technologies.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- One or more industry certifications, such as A+, Network+, Security+, Microsoft Certs or similar certifications are a plus.
- Ability to perform public speaking and presentations.
- Typing skills to ensure quick and accurate recording of notes.
- Proficient at using Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.
DETAILS ON THE POSITION:
- Job opening is available immediately
- Full time position (Hours of operation: 8 AM - 5 PM, Monday-Friday)
- Pay starts between $50K and $60K base (depending on experience) plus variable commission. Total compensation is expected to be between $65 and $100K.
ABOUT US:
Read more about us at https://www.azcomp.com/about
AZCOMP Core Values:
1. We deliver PHENOMENAL
2. We work hard, play hard
3. We care about the One -- (Compassionate to each Individual)
4. We check our egos at the door
5. We chase Mavericks -- (We believe Challenges ARE Opportunities)
6. We exercise real communication
7. We do the right thing
8. We surf Jaws -- (We Innovate and Improve)
9. We go where Eddie would go! -- (We bring Passion and Determination)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
