Hi
Please go through the below job description and let me know if you are interested
Title: Major Incident Manager
Work location: Remote
Fulltime
Job Description
Technical/Functional Skills
- Strong communication & leadership skills
- Ability to drive calls.
- Work with Business Users, App Owners & Technical Team to drive incidents to resolution.
- Complete understanding of incident management process & handover to change / problem management.
Roles & Responsibilities
- Overseeing the incident management process and team members involved in resolving the incident.
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Prioritizing incidents according to their urgency and influence on the business.
- Communicating with upper management if major issues are found in the IT system.
- Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Thanks and Regards,
Rahul Jagtap
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Ztek Consulting Inc.,
E-mail: Rahul.Jagtap@ztekinc.com
Phone: 678-821-2255 Ext 602
Visit us at www.ztek-inc.com
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