About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Team Summary
Avalor is applying its data expertise to security, allowing companies to better manage risk. We have both a rich data platform and security modules that tap into the platform to provide immediate benefits to our customers. We have built and patented a Data Fabric for Security™. It curates data from hundreds of security and business tools and contextualizes that data to help companies understand and address their riskiest problems. Our Unified Vulnerability Management module is our first module to tap into the power of our data fabric, helping companies create custom contextualized risk scores and tailored workflows to reduce risk. If you're passionate about data models and helping companies improve their security posture, we'd love to have you join Avalor as we make the world a more secure place.
Responsibilities
We're looking for an experienced Manager, Technical Account Manager to join our Avalor team reporting to the Senior Director of Customer Success. This is a hybrid role with 3 days a week required in the Plano, TX or New York, NY office. You will manage a team providing world-class post-onboarding services to our largest commercial accounts.
Our TAMs are held to the highest industry standards for responsiveness and services provided. Moreover, the TAM manages the client relationship and ensures that Avalor is and continues to be considered a key technology partner within the account. The TAM will aim to establish an excellent working relationship with other members who are active within the account.
- As the first TAM in Avalor, you will take a hands-on role and initially act as a TAM (individual contributor), while building your team. You will build the TAM team for Avalor from scratch and lead the team
- Ensure the TAM team has the necessary tools, resources, and training to manage customer relationships and inquiries and drive success.
- Establish and maintain work processes which will ensure client satisfaction, including periodical meetings, training sessions, consultancy approach, taking an active part in regular Zscaler business reviews with customers etc.
What We're Looking for (Minimum Qualifications)
- Direct management experience (2 years minimum) with demonstrated effective leadership
- Experience in data modeling methodologies and advanced SQL knowledge
- Proficiency in data management, ETL processes, and integration strategies
- Experience as the point of escalation for critical customer issues, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Experience collaborating with sales, professional services and support and product teams to provide a seamless customer journey from go live through to long-term retention.
What Will Make You Stand Out (Preferred Qualifications)
- Experience hiring/building a world-class Technical Account Managers/Professional Services teams.
- Experience and in-depth knowledge of cybersecurity concepts, products, and industry trends.
- Familiarity with vulnerability management programs - Big Advantage.
- Bachelor's degree in Computer Science, Engineering, or a related field.
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$129,500 — $185,000 USD
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
