NYS Information Technology Services (ITS) is seeking a
Cloud Engineer Expert
Day to Day task include:
- Design, build, maintain, and troubleshoot a large Microsoft Office 365 government cloud tenant in hybrid mode with an on-premises Exchange environment and other systems such as Active Directory, desktop, web, and mobile clients.
- Provide technical support to users and specialists, including off-hours and on-call support.
- Support Microsoft Office 365 compliance controls like DLP and RMS.
- Respond to incidents, service requests, and problem tickets, analyzing and resolving technical issues in the on-premises Exchange environment and Office 365 tenant.
- Configure and troubleshoot Exchange Online Protection (EOP) and Defender.
- Administer, report on, and monitor Microsoft Exchange systems using Exchange tools, PowerShell, SCOM, and Splunk.
- Administer and monitor Exchange Active Sync services and assist with mobile device issues.
- Schedule, plan, and perform system upgrades, including testing, rollback procedures, and risk analysis for email and related services.
- Set up and maintain agency domains, including migrating users and data, troubleshooting, and modifying DNS records as needed.
- Maintain and troubleshoot the listserv environment, including users and distribution lists.
- Communicate effectively through verbal and written means, fostering productive working relationships across organizational boundaries.
Requested Qualifications:
- 84 months of experience in designing, building, maintaining and troubleshooting Microsoft Exchange in a resource forest model with other disciplines such as Active Directory and desktop, web and mobile clients.
- 84 months of experience working with companies or agencies to migrate mail systems from Exchange 2003-2016, Novell GroupWise or Lotus Notes to a consolidated Microsoft Office 365/Exchange hybrid platform using integrated or 3rd party tools.
- 36 months of supporting Microsoft Office 365 compliance controls such as DLP and RMS.
- 84 months of experience responding to trouble tickets, analyzing, troubleshooting and resolving complex technical problems as they arise both in the on premises Exchange environment and in the Office 365 tenant.
- 42 months of experience configuring and troubleshooting Exchange Online Protection (EOP).
- 84 months of experience Installing, configuring, administering, reporting on, and monitoring Microsoft Exchange / Office 365 systems and objects. Using Exchange tools, remote PowerShell, and other scripting languages.
- 72 months of experience Monitoring tools including but not limited to MOM/SCOM, and UnitySync version 2 or higher.
- 72 months of experience installing, configuring, administering, monitoring Exchange Active Sync services providing assistance with mobile iron enabled devices.
- 84 months of experience scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services.
- 72 months experience with Office 365 in hybrid mode with an on-premises Exchange 2013, 2016 or 2019 environment.
Work hours and location:
- Full time role with engagement length of 30 months
- Daily hours are negotiable between 7:30 - 5:00. Weekly 7x24 off hours support on a rotational staff schedule is required
- Physical office location: Swan Street, Core 3 Fl 1, Albany, New York, 12228
- Telecommuting options: 50%
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
