Summary
This position provides oversight to the IT operations in our organization. The Director of IT's responsibilities include managing employees within the IT department, liaising with other departments to ascertain their technological requirements, and developing and implementing solutions that meet these requirements and are aligned with our organization's objectives. This role oversees all aspects of Information Technology including Infrastructure, Operations and Cyber Security.
Essential Duties and Responsibilities
- Develop and implement an IT strategy that aligns with the company's overall business goals and objectives
- Lead, mentor, and manage the entire IT organization, ensuring they have the skills and resources needed to support the organization's technology needs
- Oversee the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, storage, and communication systems as well as all aspects of Cyber Security
- Develop and enforce IT policies, procedures, and standards to ensure compliance with industry regulations and best practices.
- Liaising with other departments, determining and addressing their IT needs and requirements
- Negotiate contracts and manage relationships with external IT vendors, contractors, and consultants
- Oversee the management of all devices, including Mac, Windows, and mobile devices, ensuring proper setup, maintenance, and security
- Identifying vulnerabilities, the need for upgrades, and opportunities for improvement
- Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides for the organization
- Designing training programs, workshops for staff and skills advancement
- Conducting regular system audits
- Producing and sharing IT status reports with senior staff
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
- In coordination with the CFO, preparing and managing the IT budget, ensuring optimal allocation of resources and cost control
- Update, plan and test Business Continuity and Cyber Incident Response Plans
- Additional occasional duties include assisting Facilities Management with support for cable TV Service, network cabling and electrical service estimates, evaluation of design for new Branch Office facilities, etc.
Supervisory Responsibilities
- This position oversees the Network Engineer, IT Security Analyst, IT Support Supervisor and
Support Team, Mobile Device Management team and Systems Administrator.
Competency
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
timely decisions.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions;
Follows through on commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Change's approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
events; adapt to new product introduction, emergent business needs, and business evolution.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for
and offers help when needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education: High School Diploma or GED required. BS/BA in Computer Science, Information Systems, or a related field preferred but consideration will be given to strong candidates with relevant experience.
- Experience: 10+ years of IT experience including 5+ years of leadership experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using English language.
Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions and procedure manuals.
Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computer Skills
Hands-on and real-world experience implementing and administrating IT technologies including but, not limited to:
- Experience supporting desktops, laptops, one printers and mobile devices.
- Experience with software installation, upgrades, and troubleshooting.
- Solid working knowledge of computer networks, network devices, cyber security tools and technologies
- Experience deploying and supporting Windows; Mac, Android, iPhone experience is a plus
- Understanding of infrastructure backup products and technologies
- Intermediate experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Experience with the following technologies are considered a significant plus: Microsoft Intune, Microsoft
Entra, Active Directory, Okta, Check Point, Cisco
Meraki, CyberArk, VMWare
- Experience with security controls and frameworks such as NIST, Cybersecurity Maturity Model
Certification (CMMC), ISO27001 is highly desirable.
Certificates, Licenses, Registrations
Certifications such as CompTIA A+, NET+ or higher a plus
Current/valid state driver's license
Other Qualifications
Cyber security certifications such as CompTIA Security +, CISSP, etc. are a differentiator
Certifications in Microsoft technologies, ITIL, PMP, or other relevant fields are preferred
Must be able to travel on a limited basis and on infrequent occasional work nights and/or weekends.
Ability to pass a drug screen and criminal background check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is
occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.
Work Environment
The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Other Tasks
This job description reflects management's assignment of essential functions, it does not prescribe or
restrict the tasks that may be assigned.
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.
