About the Position
Milestone Bank is looking for full-time Help Desk/Systems Administrator. The Help Desk / System Administrator I will coordinate and maintain assigned processing systems and procedures, assist employees with technology needs and issues, ensuring that efficiency and user satisfaction are maintained.
Duties/Responsibilities:
- The essential functions include, but are not limited to the following:
- Monitor Help Desk queue and tasks, ensure help requests are addressed and documented in a timely manner.
- Assist and Act as an escalation point with help desk tickets when needed
- Install and administer server hardware and software applications.
- Identifies performance problems with assigned equipment, coordinates and schedules repairs, and recommends alternate hardware options.
- Coordinate, evaluate, and adjust processing schedules considering available equipment, staff, and job priorities
- Assist other Administrators and technologists in software updates/upgrades and patches of servers and workstations.
- Create, update, and remove user accounts and permissions as needed.
- Develop, compile, maintain, and analyze production statistics.
- Develop and monitor schedules and procedures for hardware maintenance.
- Compile and update documentation on processes or resolutions to recurring problems.
- Installation and Setup: Safely climb under desks to install and set up a variety of office equipment, including computers, monitors, cables, and peripherals.
- Maintain accurate records of all installed and serviced equipment. Update inventory databases and technical documentation related to equipment configurations and repairs.
- Perform welcome calls, arrange and dispatch appropriate equipment to new users, and ensure proper set-up of equipment.
- Performs other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and o365
- Proficient in Microsoft Server Software, Active Directory and Group Policy Objects
- Proficient in current computer technologies, networking, switching, routing and electronics
- Knowledge of current virtualization technologies, VMWare preferred
- Ability to identify the cause of processing problems and delays and to establish corrective actions
- Ability to research and evaluate numerous elements and alternatives for solutions to potential and ongoing projects
Education and Experience:
- Associate’s degree or equivalent in Information Technology / Computer Science or equivalent experience
- 2 – 5 years’ proven experience in Help Desk role
- 1 – 2 years performing Server Administration duties
- Excellent knowledge of best practices around management, control and monitoring of server infrastructure
- Strong logical problem-solving skills
- Excellent attention to detail
- Excellent organizational skills
- CompTIA, MS, and other relevant industry certifications highly desired
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Professional office setting, primarily sedentary position requiring long periods of time working at a computer. May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Location
This is a hybrid position reporting to our Salt Lake City, UT or Troy, MI office three days a week (Tues. Wed. Thurs).
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
E-Verify
Milestone participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
We kindly request that recruiters, staffing agencies, and third-party sourcing individuals refrain from applying or contacting us regarding job opportunities.
