- Creating package of the application using packaging tools including scripting if required.
- Test application packages for compatibility, functionality, and performance prior to deployment.
- Deployment of the application on end points via SCCM, Intune and Tanium.
- Package and customize applications for deployment using industry-standard packaging tools (e.g., App-V, MECM, Intune, MSI, MDT, App-V, Tanium etc.).
· Strong understanding of Application Packaging various tools (App-V, InstallShield, Admin Studio)
· Good hands-on PowerShell scripting, good hands-on windows troubleshooting (Windows 10, Windows 11, Windows Server) as well as deployment of the applications via SCCM and Intune along with troubleshooting
· Troubleshoot and resolve issues related to application packaging and software deployment.
· Perform complete end to end re-packaging of the software within SLA.
· Stay current with industry trends, best practices, and emerging technologies related to application packaging.
· Design, implement, and maintain imaging solutions using SCCM, MECM, Intune, Tanium platforms for deploying operating systems, applications, and updates.
· Develop and maintain standardized imaging configurations and deployment processes to ensure consistency and efficiency.
· Collaborate with IT teams to gather requirements and define imaging strategies to meet business needs.
· Create and maintain documentation for imaging processes, configurations, and troubleshooting procedures.
· Monitor imaging infrastructure and performance, troubleshoot issues, and implement solutions to optimize efficiency and reliability.
· Configure and manage task sequences, packages, and software updates for automated software deployment & management.
· Coordinate with security teams to implement security best practices and ensure the integrity and protection of imaging infrastructure.
· Coordinate and execute the patch management process for operating systems, applications, and software components.
· Identify, prioritize, and deploy security patches and updates to mitigate vulnerabilities and ensure system integrity.
· Develop and maintain patch deployment schedules, ensuring minimal disruption to business operations.
· Troubleshoot and resolve issues related to Imaging, patching, and software deployment.
· Document patching and imaging processes, including version control, change management, and configuration management
· Good knowledge of Service Now and ITSM.
· Document application packaging process including version control, change management, and configuration management.
Leadership / Project Management :
· Delivery Management with ITIL Experience
· Customer management
· Leading strategic discussions and roadmap with customer leadership
· Thought leadership in bringing automation and process improvement in service delivery
· Leading Major Incidence calls and driving RCA process
· Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues