Job Title: Systems Admin Intermediate
Location: Indianapolis, IN – Remote
Start Date: 10/14/2024
End Date: 06/30/2025
Short Description:
The System Administrator (Int) works in The Indiana Office of Technology (IOT), providing specialized system administration and support to the unique solutions provided and managed by the APM (Application Performance Management) Program Team.
Complete Description:
The essential functions of this role are as follows:
- Responsible for activities related to systems administration.
- Assisting in aiding other staff/vendors on various projects, directing their activities, and may assist in evaluating their work.
- Ensuring long-term requirements of systems operations and administration, which may include the overall systems planning.
- Responsible for maintaining, administering, and configuring specialized applications and their components.
- Assisting in implementing enhancements that will improve the reliability and performance of the system(s).
- Responsible for testing and documenting application upgrades/updates/patches and new releases which may include some program design.
- May be responsible for quality assurance reviewing of applications.
- Evaluating new and existing software products.
- Conferring with department management to assist in planning, organizing, and controlling the activities of assigned area(s).
- May assist with project management in assigned area(s).
- May provide administrative support to multiple projects or project phases.
- Assisting in defining system software and hardware requirements.
- Mentoring and providing guidance to new and lower-level staff.
- Monitoring, troubleshooting, and reproducing issues found on incoming ‘help tickets’ for applications.
- Assisting in direction of incoming Help Desk requests to determine how best to aid agencies.
- Acting on incoming Help Desk requests for service to prioritize resources.
- Assisting in the creation of training materials for maintenance/support of specialized solutions.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned to meet the department needs.
Skill
Required / Desired
Amount
of Experience
Proficiency in system administration principles (Monitoring, Network, Storage, Scripting)
Required
2
Years
Proficiency in Windows operating systems
Required
2
Years
Experience with Cloud Platforms i.e. – Azure\AWS
Required
2
Years
Understanding of .NET frameworks
Required
2
Years
PowerShell scripting experience
Required
2
Years
Solid problem-solving, planning and organizational skills
Required
Strong customer service skills
Required
Ability to work in fast-paced environments and with minimal supervision
Required
Strong written, verbal, and video communication skills
Required
Experience with Windows Group Policy Objects
Desired
Experience with Windows Active Directory
Desired
Proficiency in monitoring applications
Desired
Proficiency in troubleshooting applications
Desired
Some C#\.NET Coding experience
Desired
SQL Query language experience
Desired
Exp with Agile methodology
Desired
SOP and Documentation experience
Desired
