About N2 Solutions:
N2 Solutions is a fast-growing and innovative technology company specializing in providing cutting-edge digital media solutions to businesses across various industries. Our development and IT teams are committed to excellence, working together to drive technological innovation.
Position Overview:
We are searching for a motivated and dedicated IT Manager to head our IT support team. The ideal candidate will have a passion for ensuring customer satisfaction and a deep understanding of technical troubleshooting, as well as team management. Your primary role will be to guide, inspire, and monitor our support team, ensuring the delivery of top-quality support to our client’s end-users.
Key Responsibilities:
1. IT Support:
- Handle complex technical issues escalated from team members.
- Collaborate with other team members to resolve technical-related issues.
- Be a direct resource to both the external customer and internal IT support team.
- Analyze customer feedback and create strategies to improve user experience.
2. Leadership & Management:
- Lead, coach, and mentor a team of support representatives to deliver excellent customer service and technical support.
- Organize regular team meetings to discuss ongoing issues, updates, and improvements.
- Establish KPIs and monitor team performance against set targets.
3. Training:
- Enable opportunities for training of existing team members on new product features and functionalities.
- Systemize and improve formal policies and procedures.
- Spearhead creation of internal resources and documentation on IT processes.
Qualifications & Skills:
- Bachelor’s degree in a related field or equivalent experience.
- Strong communication and interpersonal skills.
- Technologically proficient with a strong understanding of IT principles and best practices.
- Analytical skills with a problem-solving attitude.
- Ability to handle stressful situations with professionalism and patience.
- Experience with Industry EDM and RMM tools
- Knowledge of industry best practices.
- Ability to multitask and prioritize.
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance