Job Description
As a Citrix Administrator, you will be responsible for managing and maintaining Citrix environments to ensure availability and performance. A typical day includes:
Ticket Management: Respond to and resolve support tickets, including troubleshooting and configuration tasks.
Environment Maintenance: Proactively monitor Citrix infrastructure via DaaS, inform regular updates to teams on issues, and ensure optimal performance of virtual environments.
Knowledge Base Articles: Develop and update technical whitepapers and documentation on best practices, system architecture, configuration guidelines and, troubleshooting issues.
Learning & Development: Allocate time for structured learning to stay updated on Citrix advancements, new tools, and industry trends.
Key Responsibilities
Manage and resolve support tickets.
Ensure continuous availability of Citrix environments.
Create and maintain technical documentation.
Stay current with Citrix technologies through organized learning.
Collaborate with Build Teams to share recommendations on design and implement solutions that enhance system resilience and reduce downtime.
Technical Skills Required
Citrix Technologies: Citrix Cloud, Citrix Virtual Apps & Desktops (7.15 LTSR , 2203 LTSR) and understanding on Citrix ADC (NetScaler).
Operating Systems: Windows Server, Active Directory (AD), Group Policies, Printing (FSLogix) and more.
Networking: Fundamentals of TCP/IP, DNS, DHCP, VPN, firewalls, load balancing and more.
Virtualization: Fundamentals of VMware or any other Hypervisor
Monitoring Tools: Citrix DaaS (Mandatory), ProcMon, Process Explorer, Wireshark trace third-party monitoring solutions is added advantage (e.g., SolarWinds, Nagios).
Managed large scale/ distributed Citrix infrastructure solution deployments and have handled deployment & operations
Proactively monitored and respond to tickets within service level agreement (SLA)
Hands on troubleshooting Citrix Login and Launch issues for the users.
Good understanding on compliance with hands on experience on Citrix server maintenance.
Strong understanding of Windows environments and virtualization
Proven experience in Citrix administration and support.
Interpersonal Skills Required
Strong sense of Accountability, Ownership, Urgency, and Self Starter.
Excellent Communication Skills and Fast Learner.
Maintain relationships with other disciplines and stakeholders.
Excellent Support Ticket Management with organized notes.
Qualifications
BE/B.Tech/MCA or Equivalent with Work Experience.
Citrix Certifications, Windows Certifications, other certifications are added advantage
Education: Bachelors Degree
Skills: citrix,operating systems,networking
