About NFF
Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).
NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.
NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.
About This Position / Responsibilities
NFF is seeking a Technical Writer to assist the Information Technology team on a range of large-scale projects.
- Create and edit a myriad of training, promotional, professional, and technical content (e.g., training videos, pamphlets, articles, one-pagers, executive summaries, copy/content for websites/web pages, charters, instruction sets, SOPs, user guides, white papers).
- Use video editing and production software such as Camtasia.
- Prepare and edit technical guidance (e.g. policies and procedures), best practices, briefings, operations and maintenance manuals, software and system documentation, API documentation, developer tutorials, and other materials as needed.
- Collaborate with and coordinate the efforts of subject matter experts and multiple technical contributors to produce content.
- Produce project documentation.
- Produce and apply style guides and design guidelines to ensure a consistent presentation of information.
- Proofread large technical documents for spelling, grammar, usage, textual errors, and appropriate tone.
- Conduct technical research as needed to produce content.
- Translate complex concepts into useable, audience-appropriate text and graphics.
- Provide general desktop support (i.e., resolving problems with software, hardware, configurations, etc.), including workstations and peripherals.
Qualifications
Work Experience:
- Minimum of 3-5 years of technical writing experience.
- At least seven years' experience producing technical documentation for multiple platforms according to software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
- Strong oral and written communication skills.
- Strong proofreading and editing skills.
- Agile methodologies, Knowledge Manageemnt and Sharepoint content administration are highly preferred
*** US Citizenship Required ***
*** BS/BA in Information Systems, Computer Science, or related field HIGHLY DESIRABLE ***
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees: Medical, Dental and Vision, Health Savings Account, Flexible Spending Account, STD, LTD, Supplemental life insurance and ADD&D Comprehensive 401k plan Paid Time Off NFF is an Equal Opportunity Employer.