Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Sr. IT Administrator will play a critical role in supporting our I.T. infrastructure and ensuring the smooth operation of our systems and applications. The candidate will have a solid foundation of experience with administration of Active Directory Services, Azure, Corporate Exchange platforms and the many associated user applications for business continuity. Hands-on experience and problem solving in a fast-paced environment is expected for success in this role.
Essential Functions
- Provide desktop support to employees, including troubleshooting and resolving hardware and software issues
- Onboard new employees, including setting up accounts and equipment
- Procure hardware and software as needed for employee onboarding
- Manage and maintain our Azure environment, including virtual machines, storage, and security posture as well as intune product management
- Maintain our Active Directory, DNS, and DHCP infrastructure (Creating, editing, and terminating User, groups, distribution list and group policy)
- Office 365 administration including licensing
- Mimecast administration and User Awareness training
- Nice Incontact (Callcenter Phone System)
- Adobe Admin portal
- Smartsheet administration
- Citrix configuration and administration
- JIRA (Creating user, removing access, JIRA service access)
- Insight Web Portal (Vendor portal)
- Endpoint security agents and supplicant management Cisco AMP (Antivirus)
- DUO Multi Factor Authentication
- MDM Airwach configuration and administration
- PagerDuty (Incident Response system)
Skills And Experience
- A degree in Computer Science or related field is preferred along with relevant IT certifications
- 10+ years of experience in IT administration
- Experience in a Lead capacity is desired
- Proficient Experience with Azure, CRM support, onboarding, hardware procurement, Active Directory, DNS, DHCP management, certificate management, and group policy
- Complete experience of all Office365 applications including Excel, Outlook, PowerPoint, Visio
- In depth experience in tier1 triage for corporate support desk
- Proven experience with automation technology for large scale onboarding and device procurement
- Senior level C suite executive level support experience
- Strong technical skills and knowledge of IT systems and infrastructure
- Excellent problem-solving and analytical skills
- Effective communication and collaboration skills written and digital
- Ability to work in a fast-paced environment and prioritize tasks effectively
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.