About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world’s cloud security leader.
Responsibilities
We are looking for an experienced “solution-minded” business systems analyst who will deliver important projects to lead our top-line growth. The main responsibility of this position will be to work with our partners and lead implementation, enhancements and support our Learning Management Systems and its integrations to other systems such as Salesforce. You will be reporting to the Manager, Learning Management Systems, working as an individual contributor. You’ll be responsible for:
- Collaborate with cross-functional teams (Zscaler Academy, Revenue Enablement, People & Culture, GTM) to define processes, strategies, priorities, and the Annual Operating Plan.
- Develop technical requirement documents, process flows, user stories, and system design specifications.
- Analyze data from various sources, resolve inconsistencies, and break down complex information into detailed insights.
- Partner with the development team to deliver enhancements by configuring Salesforce or providing design specifications for internal development.
- Define test criteria, assist in testing new features, and oversee the entire solution process from gathering requirements to deployment and monitoring.
What We’re Looking for (Minimum Qualifications)
- 8+ years of experience as a business systems analyst, implementation consultant, or solutions architect, supporting Learning Management Systems (LMS), Salesforce, and related applications.
- 5+ years of experience as a business analyst and administrator for LMS platforms like SkillJar, Litmos, or Cornerstone, with working knowledge of Salesforce integrations.
- Expertise in end-to-end Learning Management processes for a SaaS technology company and experience working in an Agile Scrum environment.
- Proven track record in designing and delivering large-scale, technically complex solutions on LMS, Salesforce, and related ecosystems.
What Will Make You Stand Out (Preferred Qualifications)
- Ability to quickly learn and adapt to new technologies, especially AI-related tools, with strong analytical and investigative skills.
- Experience researching software issues and functionalities, with a preference for Salesforce certifications.
- Hands-on experience working with and supporting Learning Management Systems (LMS)
This role offers remote work option
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$122,500 — $175,000 USD
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
