Contact Details
Email: sandeep.bisane@peer-consulting.com
Cell: (732) 802-7361
Email: savitha.chinnappa@peer-consulting.com
Cell: (732) 802-7352
Email: pio.dhivagar@peer-consulting.com
Cell: (732) 481-1198
Email: Saravanan.ganesan@peer-consulting.com
Cell: (732) 802-7358
Job Title: IT Site Manager
Location: Idaho, USA
Duration: 12 Months with possible extension
Years of Experience: 15+ Yrs.
Required Hours/Week: 40hrs./Week
Job Description
- The Site Manager US works as an IT quality manager for the construction- and office - sites in his/her region.
- The job holder is responsible for planning, coordination and tracking the delivery for all necessary IT equipment and fulfilment of services for a site.
- The role is responsible for managing the IT service delivery on site in time and quality needed in the build of the IT setup as well as during the operations.
- The role is part of Infrastructure.
Top 5 Main Responsibilities
- Planning, forecasting and coordination of site setup infrastructure, changes, moves and decommissioning.
- Managing the quality of IT services provided for sites
- Manage the relationship and ensure communication between the site responsible from business and the Corporate IT
- Supporting continues improvement of the service delivery and operational support for construction sites
Additional Responsibilities
- Gather requirements on the IT technical setup of the site
- Support IT Business Partner in consulting businesses with regards to documentation of business requirements for an IT-Demand
- Part of the global IT Demand Management process: ensuring that all requirements of the site are either assigned to the corporate IT delivery via a demand or as service requests
- Forecasting and planning of the installation with respect to lead times and resource planning
- Implementation of IT services and solutions based on agreed corporate IT standards
- Coordination of the installation and tracking of the progress
- Manage the overall quality of the setup and coordinate solution of any issues
- Regular communication to both, the business and the IT delivery units / products including external parties
- Act as the interface between the site in the region and IT
- Manage complaints and escalations from the sites
- Keeping informed about the current service delivery quality for the sites, based on feedback by the sites or KPI reports by the service delivery
Professional Experience And Education
- 3+ years of relevant experience as an Account Manager or Project Manager in an international and fast changing, change driven environments, involving experience in dealing with senior levels
- University degree in computer science, information-technology, engineering, (e .g. Bachelor) or equivalent is required
- Experience with standard IT Operations frameworks (e.g., ITIL)
Specific Skills And Knowledge
- Fluent in English language
- Fluent in main local language of the region
- Very good understanding of Corporate IT Demand Management process and Corporate IT Service Delivery
- Problem analysis & Resolving Skills
- Very good Communication Skills towards business and IT
- Experienced in Matrix organizations
- Intercultural competencies with strong experience in international collaboration
- Willingness to travel (required for site support, up to an average of 80%)
- Broad knowledge about current IT infrastructure solutions from Network to Cloud to Client and Microsoft M365 required.
- Proven track record of IT management of larger sites (500users+) embedded in an enterprise grade company
Competencies
- Planning & Organization
- Results Orientation
- Communication & Business relationship Management
