Position Summary
As the COUPA System Administrator, you will design, implement, and maintain the COUPA user-experience (UX) at client and its subsidiaries
You will oversee all aspects of system configuration, customization, version releases, punchout APIs, COUPA Supplier Portal (CSP.)
You will also work with our IT department to troubleshoot integration issues within the middleware
As our resident expert, you will create and deliver training materials to both new and existing Apogee users and suppliers as well as provide ongoing user support
You will interact with and leverage insights from COUPA Community to create and maximize opportunities with COUPA Advantage Suppliers and new tool functionality
You will monitor efficiency metrics to ensure tool adoption, process efficiency, and spend efficiency
The COUPA Administrator will interact regularly with leaders from across the enterprise and at all levels of management to troubleshoot issues, resolve roadblocks, drive continuous process improvement, and support strategic priorities
Responsibilities COUPA System & Related Technology
Oversee all non-technical aspects of the UX including the design, configure, build, test, and implementation/move to production, and user-training for new features and functionality within COUPA releases
Works closely with IT on integrations between Coupa and other platforms including, problem resolution, and system efficiency issues
Responsible for overseeing account groups, charts of accounts, approval chains, workflows, custom objects, forms, user permissions, and other configuration as needed
Partner with Supplier Enablement teams and IT on all new and existing middleware (APIs, Punchouts, mobile Apps) to ensure a continuous flow of data between internal & external systems & supplies
Training & Support: As our COUPA subject matter expert, you will own all aspects of employee training and vendor on-boarding
This will include creating, maintaining, and delivering training materials (Infographics, videos, newsletters, etc.) to both employees and suppliers
Review major release notes for COUPA releases and prepare Apogee to incorporate new functionality into the instance and to communicate to stakeholders any changes as appropriate
Process Improvement & Service Standards: You will work with functional SMEs to identify opportunities for continuous improvement in the procurement-to-pay, Supplier Onboarding, Contract and Sourcing processes and seek to streamline business processes across the enterprise
You will leverage existing dashboards as well as create new insights to monitor, report, and analyze efficiency and utilization data
This includes making recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities, and internal controls effectiveness
Support the broader organization as needed for internal/external audits and regulatory exams
