Your opportunity
The Associate Technical Success Manager (TSM) will be responsible for the technical relationship with our customers in the Growth segment, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.
What you'll do
- Work with the Growth sales team to technically qualify deals - Running discoveries, demos, POVs, onboardings and increasing platform adoption of the customers.
- Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives.
- Conduct comprehensive business reviews to gain insights into our customers specific business problems and challenges, and effectively communicate how New Relic can address those issues.
- Successfully build relationships with the account team, partners, and customers in support of sales team objectives.
- Collaborate closely with the sales teams to understand customer behavior, market trends and competitive landscape, providing actionable insights to inform sales tactics.
- Provide strategic consultancy to clients on leveraging technical solutions and identify upsell and cross-sell opportunities.
- Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
- Develop and deliver presentations, reports, and training sessions to clients and internal teams.
- Stay abreast of industry trends and best practices, continually enhancing technical knowledge and skills.
This role requires
- 1+ years experience Sales Engineering, Support or DevOps Engineering role.
- Excellent communication skills with the ability to convey complex findings to technical and non-technical stakeholders, particularly in the context of influencing sales strategies.
- Analytical and process-oriented mindset.
- Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
- Very comfortable presenter of technical and business material to both small and large audiences.
Bonus points if you have
- Experience with Docker, Kubernetes and other modern cloud technologies
- Experience in systems administration: Windows, Linux
- Strong knowledge of current infrastructure and monitoring solutions and technologies.
- Strong hands-on experience in the cloud platform AWS, Azure and GCP certification is preferred
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
Estimated On-Target Earnings Range: $ 116000 - $ 144000
The pay range above represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
