Summary
The Fortis Bank Senior Systems Administrator is responsible to carry out all duties related to the implementation, maintenance, security, compliance, user management, data mappings, integrations, and retirement of all systems and technologies used in banking and back-office operations. You will work and coordinate daily tasks and larger projects with contractors and service providers. You will ensure priorities are in alignment with overall enterprise objectives and initiatives. You will provide support for staff and client on an as needed basis.
Responsibilities
- Client Service – All IT team members should adopt a "client first" service mindset, demonstrating a willingness to assist both Fortis team members and clients. While you may not always resolve the issue personally, it is essential to ensure that each concern is addressed seriously and followed through to resolution.
- Operational Excellence – All planned and unplanned work is meticulously tracked in the appropriate system, with the correct record type and priority, and completed with the highest attention to detail. Automations are implemented to streamline routine tasks. Planned and completed work is well-organized and clearly visible to others.
- Documentation – All IT systems and processes must be properly documented in the designated system. Process and system owners are responsible for creating and maintaining this documentation. The documentation serves as a resource for onboarding, knowledge transfer, and self-help.
- Information Technology Governance – The IT team is responsible for delivering value in alignment with the objectives and initiatives established by Fortis Leadership. All planned and unplanned work, systems, processes, and expenditures must be directly connected to the company's corporate objectives and initiatives.
- Identity Governance – Ensure that system users are accurately identified, and that access control levels (ACLs) are clearly defined and appropriately mapped to users. Establish and enforce onboarding and offboarding procedures and policies, define access certification controls, implement robust security monitoring, and strike a balance between security and user convenience.
- Access Management – Implement access management according to controls, procedures and policies outlined in governance. Ensure only authorized users have access to resources using provisioning and authentication technologies.
- Application and System Security – Ensure all applications and systems which require authentication are managed and maintained within Identity and Access management policies and procedures.
- Single Sign On – Connect all applications and systems using SAML and SCIM provisioning ensuring a system seamless experience for staff and clients.
- Multifactor Authentication – Require MFA is set for SSO at the appropriate timing intervals and environmental settings.
- Universal Directory and Directory Services – Drive toward an HR mastered universal directory ensuring all directory services are synchronized in real-time and data is shared appropriately between directories.
- Security Logging and Alerting – Stand up all systems to log all security events with the eventual aggregation into an event monitoring solution.
- Compliance – Continually develop a balanced automated approach to enhancing compliance and regulatory standards. Understand and enforce all controls within reasonable bounds. Deploy standards such as those provided by NIST, ITIL, COBIT, SOC 2, FIDICIA, etc.
- Risk Management – Manage all aspects of planned and unplanned work as risk to the overall objectives and initiatives of the organization. Clearly and timely communicate increased risk to the achievement of enterprise objectives and initiatives.
- Project Management – All planned work must be tracked within the project management platform and tied to enterprise objectives and initiatives. Work must be aligned and in priority with enterprise objectives and initiatives. Eliminate work which does not contribute in a significant way to the achievement of enterprise objectives and initiatives.
- Vendor Management – Help manage the relationship with all vendors including ensuring the delivery of the expected ROI, minimizing costs, coordinating improvements to services, improving understanding of entitlements, etc.
- Incident Management – Track all broken or performance degraded services as incidents. Prioritize incidents by impact and urgency. Restore services according to agreed on SLAs. Ensure Incidents without a known root cause are logged and tracked as Problems.
- Problem Management – Track all systemic problems and determine the root cause. Determine the necessary changes required to prevent Incidents from recurrence.
- Request Fulfillment – Track all requests for new services or access to services not already assigned. Help streamline the available catalog of services and use policies.
- Systems Change Management – Document and track all proposed system changes, approvals, and back out plans etc. Develop standard, normal and emergency change procedures.
- Organizational Change Management – Ensure all projects impacting users and clients have appropriate and timely corresponding change management proceedings such as trainings, announcements, client input, etc.
- Budget Management – Develop and manage budgets for projects, ensuring optimal allocation of resources and cost control.
- Quality Assurance – Implement and maintain quality assurance processes to ensure the highest standards of system performance, security, and regulatory compliance.
- Training and Documentation – Provide team member training and documentation as a part of change management and supporting services.
- Data and Process Flow Schematics – Clearly document and maintain up-to-date component schematics for data and process flows.
- Reporting – Provide regular status reports to the CIO and other senior leaders, highlighting progress, challenges, and recommendations.
- Performs other related duties as assigned.
Education And Experience
- Bachelor’s degree in information technology, computer science, business administration, or a related field preferred.
- Minimum of 5 years’ experience implementing and maintaining systems and tools such as OKTA, Auth0, Microsoft Entra ID (Azure AD), MS Intune, MS Virtual desktop, Lastpass/Keeper, Jira, Confluence, Citrix, Zoom, Slack, O365, JAMF/Kandji, MacOS, IOS, Windows, printers, Workato, and more.
Qualifications
- Strong understanding of Identity and Access Management (IAM) best practices using OKTA for Workforce management and HR mastered user onboarding with ADP.
- Excellent working knowledge of Windows, Active Directory, Terminal Services, Azure Virtual Desktop, Printing, O365 Administration, SharePoint content management, PowerShell, and more.
- Extensive experience managing tools such as Zoom Phone, Meetings, Team Chat, Rooms, Scheduler, Contact Center, Integration with Teams for Rooms, and O365 integration.
- Solid network management including DNS management, ISP management, Netskope, SD-WAN, IP Addressing
- Expertise in project management methodologies and tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Skilled and experienced in leadership, team building, and management skills.
- Excellent project and time management skills and ability to manage and prioritize rapidly changing workloads to meet deadlines.
- Excellent listening, observational, problem solving, decision making and analytical abilities.
- Able to multitask, prioritize, and manage time efficiently.
- Communicates effectively, professionally, and respectfully at all times, both verbally and via e-mail and other chat tools.
- Excellent organizational skills, regularly demonstrating the ability to multitask, prioritize, and manage time efficiently.
- Demonstrates strong interpersonal skills, with the ability to build meaningful professional relationships with senior management and team members.
Additional Information
Reporting Structure: Reports to the SVP, Chief Information Officer
Office Requirements: This position will follow the Bank’s hybrid remote working policy and is required to be in the office at least 3-4 days per week.
About Fortis
Fortis Bancorp is the $1.3 billion bank holding company for Fortis Bank. Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses and their principals through three branch locations in Colorado and Utah. More information about Fortis Bank is available at www.fortisbankus.com .
At Fortis, we take great pride in being a commercial banking partner for our clients. Our people enjoy being empowered with the ability to make a tangible impact in a progressive and less bureaucratic work culture that can often be a struggle for larger institutions. We strongly believe in hiring people greater than ourselves. We recognize, reward, and develop those individuals who make an outsized impact to the business. Each of our hand-selected and exceptionally talented teammates contribute to the heart of our company culture that combines banking expertise and personalized services to create an unparalleled level of client experience.
Fortis is Great Place to Work-Certified ™
Looking to grow at a company that puts its people first? Learn more today at www.fortisbankus.com/careers .
