We are HCL Tech, one of the fastest-growing large tech companies in the world and home to 219,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. (www.hcltech.com )
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place.
We are looking for a highly talented and self- motivated [Transition Director] to join us on our journey in advancing the technological world through innovation and creativity.
Job Title: Transition Director
Location: Dallas TX (Open to anyone in USA. Must be in USA and be able to travel 90% of the time from East coast to West Coast)
Job ID#: 2461734
Full Time Perm Opportunity : 145k to 180k
Not looking for vendor help on this opportunity with HCL Tech.
Must be able to go Full time perm with no restrictions
Position Summary:
- The Transition Director will be responsible for overseeing the end-to-end delivery of all transitions of IT services provided by HCL Tech, including applications and infrastructure, to a single client. This role is pivotal in ensuring the seamless integration, operation, transformation and support of IT services, driving exceptional customer satisfaction, and fostering a strong relationship. The ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery.
- Must possess over 15 years of experience in the IT industry with a minimum of 10 years of transition experience.
- Experience in Service Management preferred
- Educational Qualifications – MBA/ B.E./ B. Tech.
- Scrum/ Agile/ PMP/ ITIL/ Six Sigma certification preferred
- Available to travel extensively-90% is mandatory
Must Have Experience:
- Experience leading and Managing Service Delivery for Business Applications either as a service provider or as part of an internal IT organization
- Basic Understanding if IT Service Management (ITIL Certification Plus but not required)
- Working knowledge of infrastructure services and interdependencies on supporting business applications
- Experienced supporting and managing ERP (SAP, Infor, Dynamics, etc.) teams
- Must have high competency in the management of knowledge transition to Service provider using a defined methodology and framework
- Must have managed the transition of large scale integrated ( Apps+Infra) deals in an Application Managed Services and support environment
- Demonstrated responsibility in Identifying, monitoring and managing risks or issues via an updated Transition Risk Register and take appropriate preventive and corrective measures
- Must have a strong solution mindset and ability to create differentiated and risk-mitigated transition solutions to address client requirements
- Demonstrate leadership skills required to manage large cross-functional teams during program executions
- Possess effective written, oral communication and presentation skills
- Must be articulative during leadership interactions internally as well as externally
- Be capable of providing leadership and guidance to transition team (TM's, TMO)
- Must have Manufacturing Domain Knowledge (Discrete, Process, Automotive, Chemical, Hi Tech, etc.)
- Working knowledge of modern application development methodologies (Agile, DevOps, Product Aligned)
How You’ll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Full Time Perm Opportunity : 145k to 180k
