Introduction
Overview
In this role, you will be part of a team that develops and supports the Apptio Kubernetes Platform (AKP)
where all Apptio applications are deployed. In a typical day you will interact with Github, Linux,
Kubernetes, ArgoCD, Docker, Confluence, Jira, Slack, and AWS.
You Are
You are passionate about problem solving and reliability and have significant experience in SRE or an
adjacent role. Your team can count on you to solve challenging problems across the entire Apptio
Portfolio. You collaborate with other SREs, developers, and support teams to help provide value to the
broader organization. You take responsibility when fixing problems in an automated code first way and are
happy to step outside your comfort zone to develop your skillset. You are a mentor to other engineers and
able to assist Management in key decision making.
Us
The Platform and Site Reliability Engineering team - PRE - at Apptio is responsible for enhancing and
maintaining our Kubernetes platform and driving the adoption of SRE best practices across our
engineering teams. We are a distributed team working across three locations including the United States,
Poland and Australia.
Your Role and Responsibilities
- Manage deployments of Apptio services to AKP
- Streamline the deployment process
- Improve observability of the services within your purview by reviewing KPI dashboards and alerting
- Mentor junior to mid-level engineers
- Author and maintain documentation of deployment and monitoring processes
- Write and use runbooks to troubleshoot and triage production issues
- Detect issues and handle Tier 3 troubleshooting
- Drive online “swarm” collaboration sessions
- Collaborate with service developers
- Participate in on-call rotation
- Perform maintenance of the platform (patching, resets, upgrades, etc.)
- Operate independently and own end-to-end delivery of solutions
- Have significant input in the product roadmap and be able to articulate effectively the benefits of alternative technologies
Required Technical and Professional Expertise
- 5+ years’ experience in an SRE or adjacent role
- Functional understanding of at least one programming language and source control (Preferably
Golang)
- Expertise with distributed application deployment and management via Kubernetes
- Expertise with container technologies (e.g., Kubernetes, Docker)
- Expertise with Infrastructure-as-code (IaC) concepts (Terraform)
- Expertise with cloud provider services, preferably AWS
- Ability to work with RESTful systems and their APIs
- Familiarity with observability (e.g., Prometheus, Open telemetry)
- Demonstrated fluency with the English language skills
Preferred Technical And Professional Expertise
7+ years’ experience in an SRE or adjacent role
About Business Unit
IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
