Janel Group is seeking an IT System Administrator/Manager to support our team in delivering best-in-class logistics services to our customers! If you’re an experienced IT professional eager to continue building your tech management career inside a fast-growing organization that is built around the importance of a local, personal touch, we'd love to talk!

This is a corporate position based in ourSchaumburg, ILBranch Office and is responsible for managing IT systems in our more than two dozen offices nationwide across two operating divisions. Reporting to the CIO, key technical and managerial responsibilities of this “working manager” role (where you’re “doing” as well as planning, managing, and coaching) include:

Tech Administration

Manage all current and new applications and systems for employees including but not limited to MS Office 365, Azure Active Directory, and Intune
Own and support end user technologies (PC, Mobile, Peripherals, Telephony), end user connectivity (LAN, Wi-Fi), and patch/maintenance management as needed
Through your team, manage Onboarding and Offboarding of IT equipment, assets, access, inventory, maintenance, software licensing and subscriptions for all applications
Lead or collaborate on company projects related to MS SharePoint and other related systems, applications, and software
Review diagnostics to assess the functionality of systems and install/update company software and hardware for maximum efficiency, including anticipating the timing and cost-effectiveness of replacing or updating computer items
Create, organize, and maintain documentation of systems, operations guides, processes, and procedures

Management & Leadership

Manage the Help Desk ticketing lifecycle while mentoring Level 1 Desk support staff and prioritizing level 2/3 Help Desk Support tickets and network administration
Meet regularly with CIO and key internal customers to maintain a close pulse on the organization’s varied IT needs, to ensure that needs are well-met
Work closely with external vendors, regularly assessing vendor effectiveness and recommending adjustments to CIO, as needed
Coach and guide direct reports for skill development and career growth, enabling team members to take on broader responsibilities as the organization grows and its needs continue to evolve
Ensure adherence to all IT Security policies and manage cybersecurity efforts within the organization while educating employees about network security and best practices for computer usage
Through and with your team, offer technical support to company staff and troubleshoot computer problems to ensure resolution of user issues are communicated in a clear, detailed, and timely manner

Position Requirements:

MS O365 Administrator and Azure Active Directory experience
Experience managing a small team
Hands-on experience with network infrastructure- firewalls, routers, modems and switches
Maintain confidentiality where applicable
Proficiency with Group Policies
Experience in the following applications is a plus: MS Power Automate, MS Power BI, MS LMS365, Netsuite, and CargoWise

About You

You may be an ideal candidate if you’re:

A Team-player—You enjoy collaborating with co-workers, partners, vendors, and internal and external customers
A Communicator— Your verbal, written, and listening skills are on point
A Problem-solver— You enjoy a challenge and are solution-focused
A Leader, Coach, and Mentor —You enjoy managing and guiding your team to greater and greater levels of impact
Adaptable—You’re able to pivot quickly as priorities change
Hands-On Servant Leader--You believe in leading by serving – you roll up your sleeves, work side-by-side with your team, and go the extra mile, eagerly “doing what it takes” to support our employees and customers

What We Offer

This is a unique opportunity to build your IT management career inside a company with global reach while making an impact on Janel Group’s staff and customers from Day One. Working at Janel Group provides all team members with the opportunity to play a key role in building something great with talented, supportive colleagues in a friendly environment. As part of the employee experience, we offer:

A Competitive salary with quarterly profitability incentives
A Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
PTO (sick/vacation) and 10 paid company holidays
A 401K Plan with generous company match
Hybrid/remote work policy based on the needs of the role

About Us

At Janel Group, we believe that the global logistics economy starts here! For almost 50 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves in an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values:Teamwork, Hustle, Transparency, Humility, Positivity, and Long-view.We’ve recently doubled in size and continue to add products, services, and locations to meet our customers’ end-to-end needs better, faster, stronger, and more efficiently, all while retaining the personal touch that is our hallmark.

To learn more about Janel Group, visit us athttps://www.janelgroup.com/

Next Steps

If you’re a highly motivated IT professional seeking a challenging and rewarding management position where you can really make an impact and want to be part of what we’re building at Janel Group, apply today with your resume!

Janel Group is an equal opportunity and E-Verify employer. Due to Customs Border Protection (CBP) regulations, we are unable to employ individuals with felony convictions.

Salary Range: $80k-$100k+

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