Menominee County, Michigan

Position Description

Position Title: Technology Services Director FLSA Status: Salaried, Exempt

Department: Technology Services Pay Classification: Grade 12

Reports To: County Administrator Date: June 2023

Summary of Position: The Technology Services Director is responsible for overseeing and maintaining all of the day-to-day operations of the organization’s computer and information networks. This position is responsible for maintaining all aspects of the organization’s physical and virtual infrastructure, and ensuring a high level of system availability and security. The organization relies on this individual and their professional experience and expertise to provide recommendations and long-term plans for maintaining, upgrading, and securing the organization’s computer and infrastructure network. They also assist the County Administrator in preparing the Technology Services Department’s annual budget.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Plan, design, procure, implement, support, maintain, monitor, and troubleshoot:

a. Server operating systems, applications, databases, and system management tools, including upgrades and patches.

b. Server backup and disaster recovery systems.

c. Virtualization and network storage (SAN, NAS, etc.).

d. Switch, router, VPN and WAN equipment.

e. Department specific programs, applications, and interfaces, including upgrades and patches.

f. Security camera systems.

g. Wi-Fi systems.

h. Desktop, laptop, printer and other peripheral equipment.

2. Administer Windows Active Directory, Microsoft Group Policy, Domains, Domain Schemas, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Microsoft Exchange and security policy configuration.

3. Observes, interprets, and monitors installed systems. Checks application performance for potential bottlenecks, identifies solutions, and works with developers to implement fixes.

4. Responsible for system and file security – secure, harden, patch, monitor all system environments. Administrate client and server security applications.

5. Create, charge, delete, and audit user accounts. Controls access privileges and restrictions ensuring that policies and practices allow for specified account management tools.

6. Serves as projects leader and manager of internal and external resources for installations and upgrades of complex technology systems:

a. Define system scope, integration, security, and reporting needs.

b. Create technical specifications for RFPs, and ensure technical feasibility.

c. Coordinate purchase, installation, implementation, and training.

d. Manage project budgets, internal staff resources, and third-party vendors.

7. Provides high level technical support including mentoring of other employees to assist and direct them to resolve technical issues and configuration problems.

8. Maintain high level of system security by researching, recommending, and implementing new technology best practices and policies. Administer client, server and appliance security applications:

a. Email/Phishing/Spam

b. Anti-Virus

c. Firewalls/IDS/Other security filters

d. VPN

9. Analyze, respond to, and address security incidents, including applications and systems attempted and realized breaches. Prepare detailed written analyses of incidents with remediation and prevention documentation, and prepare risk assessments.

10. Research, prepare, recommend, and justify long-term and capital technology plans, and make presentations to the County Administrator and the County Board.

11. Assist the County Administrator in preparing the Technology Services annual budget, and assist other Departments in preparing their IT-related budget plans.

12. Extract digital evidence and performs examinations for later use as evidence, analyzes data, and prepares reports for management, legal, or public review.

13. Consult with internal and external users to determine their needs – recommend new products, procedures, and methods of operation to improve business goals and efficiency.

14. Establish and maintain relations with hardware and software vendors, and engage with third-party vendors and other professionals for resolving problems.

15. Verifies all systems follow established standards and industry best practices, and participates in required IT audits, review, and assessments.

16. Documents network systems, applications, and procedures by creating standard operating procedures, charts, diagrams, manuals, instructions, etc.

17. Administrate hardware and software licenses, warranties, and inventories.

18. Maintain the organization’s VOIP phone system, network switches, and related infrastructure.

19. Prepare and update training materials and train other employees.

20. The duties of this position generally require that the individual work and be available during the open hours of the Menominee County Courthouse. However, there may be times that the individual be required to work outside of normal working hours, including nights, weekends, and holidays.

21. Performs other duties as assigned.

Minimum Training and Experience Required to Perform Essential Job Functions

· Associate Degree in Computer Science (Preferred) or related field and five (5) years of experience working in a similar position, OR any combination of education and experience that provides equivalent knowledge, skills, and abilities.

· Valid driver’s license.

· Ability to pass a background and drug screening, including marijuana.

· CompTIA or Microsoft networking, security and/or virtualization/cloud certifications strongly preferred.

· Ability to provide briefings to both technical and non-technical audiences.

· Excellent communication skills and ability to interact with other employees, vendors, and individuals in a professional manner.

· Logical, clear, and concise written and verbal communication skills.

· Ability to take ownership of assigned tasks, projects, and responsibilities.

· Be able to use independent judgment and discretion in the best interests of the organization.

· Exert initiative and ability to work independently and as a member of a team.

· Ability to react quickly to a fast paced and rapidly changing environment.

· Strong project management and organizational skills with ability to prioritize effectively.

· Experience with Microsoft Group Policy, security policies, configurations, and administration.

· Experience with File Security, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Domain and LAN administration.

· Knowledge of virtualization technologies and configuration using HyperV.

· Experience with administration of virtual machine creation and maintenance.

· Knowledge of network storage (SAN, NAS, Backup, etc.)

· Technical ability and troubleshooting skills.

· Ability to properly utilize information and data to diagnose issues and troubleshoot problems reported by users.

· Knowledge of networks, data processing, data communications, best practices, and current evolving technology.

· Experience and discretion in handling confidential information.

· Ability to learn new software, hardware, and to stay up-to-date with the industry.

· Ability to adapt and learn new concepts.

· Ability to troubleshoot in unfamiliar environments.

· Ability to manage projects and meet timelines.

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