Technical Support Engineer - Remote, USA

Our client, a leading aviation training management systems provider working with some of the biggest brands in the world, is seeking a Technical Support Engineer.

Their systems empower organizations in the civil and military sectors, including prestigious customers like NASA and Boeing, to keep their pilots and astronauts operational and develop crucial new skills efficiently.

Role:

The position includes decoding complex issues and working with Customer Success, Product, and R&D departments to deliver a customer solution and system upgrades.
The position involves deep knowledge of the company's product, various log analysis, working with DBs, operating systems, and Microsoft components, especially IIS and SQL servers.
You will be in continuous contact with high-calibre customers, delivering regular updates, and emergency response if needed, all under SLA.

Requirements:

MUST: 1-2 years of technical support experience with mainly global customers
MUST: Technical support background and experience in solving technical faults
MUST: Knowledge of Windows Server operating system
MUST: Knowledge of SQL, including query writing
ADVANTAGE: Experience with cloud-based technologies [esp AWS]
ADVANTAGE: Knowledge of networks and communication
ADVANTAGE: Experience with around-the-clock service model
Ability to work as part of a team while multitasking and meeting goals
Technological affinity and self-learning ability

Employment Structure

Full-time position

Shifts mode (24/7)

Minimum 5 shifts per week

Weekend Work Required

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Technical Support Engineer