Company Description

Ai-RGUS is an artificial intelligence 100%-software solution that makes security camera system maintenance easy. Initially developed to manage Duke University’s 2000+ camera system and now deployed in all 50 US states, Canada, and abroad, it automatically alerts of any problems, including cameras down/unclear views, and cybersecurity vulnerabilities and automatically alerts the security team otherwise. When you buy a security camera system you expect it to work when you need it and to have evidence after any incidents. Ai-RGUS enables you to be proactive about maintenance and to be profitable offering this as a service.

Role Description

We are looking for a results-driven and technically savvy strategic accounts manager to manager our key accounts portfolio. Our business model is to sell to businesses who provide services to other businesses. We refer to our customers as our partners and you will be responsible for being pro-active about building up those relationships with our existing partners, implementing new programs that will increase revenue potential and minimize churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Ultimately, you will work directly with partners to be pro-active about helping solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure partner questions and concerns are addressed in a timely manner. An outstanding strategic accounts manager will be someone whose customer-oriented approach and sales expertise result in increased profitability.

Responsibilities

Developing and implementing client relationship management strategies

Hold product demonstrations for customers

Improve onboarding processes

Evaluate and improve tutorials and other communication infrastructure

Mediate between clients and the organization

Handle and resolve customer requests and complaints

Minimize customer churn

Monitoring sales performance metrics and facilitating timely interventions

Performing recordkeeping, as well as preparing sales forecasts and reports

Requirements:

Self-driven and proactive nature

Bachelor's degree in business management, marketing, or a related field

Technical experience

Excellent communication and interpersonal skills

Demonstrate leadership qualities

High computer literacy and ability to learn new software

Previous experience with strategic or national accounts management

Experience in document creation

Patient and active listener

Passion for service

Ai-RGUS - No Camera Left Behind® jobs

Strategic Account Manager