BEST Crowd Management is looking for a Director of Stadium Security to oversee security and guest services in the Northeastern United States. The perfect candidate will have extensive experience in security and facility operations at major sports and entertainment venues, collaborate effectively with local law enforcement, and demonstrate outstanding leadership skills.

Are you a dynamic leader with a passion for operational excellence? We’re looking for someone to spearhead our field operations, ensuring top-notch security and guest services at major athletic stadiums, arenas, and nationally recognized entertainment venues. If you thrive in fast-paced environments and have a knack for strategic planning and client satisfaction, this role is for you!

Compensation: $100,000 / year

Benefits: Medical, Dental, Vision, 401k, Employee Assistance Program

Essential Duties and Responsibilities

Champion company policies and recommend enhancements to ensure the highest standards of operational integrity.
Lead regional operations with a focus on vulnerability mitigation, incident response, and risk assessments, showcasing your expertise in high-stakes environments.
Oversee daily operations to ensure compliance with company procedures, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks.
Act as the go-to escalation point for client and employee inquiries, concerns, and complaints, using your strategic leadership to prevent future issues.
Implement innovative, cost-effective strategies that enhance service quality for clients and employees, always seeking ways to improve.
Engage proactively with customers to continuously improve satisfaction, meeting regularly to ensure their needs are met and fostering strong relationships.
Promote collaboration between regions, sharing best practices and driving continuous growth through your leadership and innovative solutions.
Supervise and mentor direct reports (Area Managers, Account Managers, Assistant Account Managers, Recruiting Assistants, and Line Level Staff), maintaining high morale, skills proficiency, and productivity.
Maintain a positive public image by resolving issues and complaints in your assigned markets, demonstrating leadership in public relations.
Assist Account Managers with event staffing recommendations and estimates, providing strategic oversight.
Develop, implement, and manage best practices for security and fan conduct at facilities, leading by example.
Make decisive decisions and communicate effectively with security staff during emergencies, showcasing your leadership in critical situations.
Adhere to budget constraints, including overtime, labor percentages, profit rate, open post rate, regional revenue, and invoice collections, demonstrating financial leadership.
Perform other duties as required, always leading with integrity and excellence.

Minimum Qualifications

At least five years of experience in crowd management at major athletic stadiums, arenas, and nationally recognized entertainment venues, with a focus on business management.
Proven track record in managing multiple branch office locations with an emphasis on financial performance.
Background in a fast-paced, dynamic business environment.
Demonstrated success in rapidly growing a business to become a market leader.
Ability to perform essential duties satisfactorily, with reasonable accommodations for individuals with disabilities.
Willingness to travel overnight up to 50%.
Ability to pass thorough state and federal background checks and drug screenings

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

BEST Crowd Management jobs

Director of Stadium Security