** Please note the position is in Plain City, Oh and requires the person to be local to our office.

Hours:

Weekdays (8:30-5)
Occasional evenings or weekends for customer migrations

Client Demographics

Small businesses: 20-100 employees
Some travel required to clients located in Central Ohio, counties to include:
Union, Delaware, Logan, Morrow, Franklin
Work performed onsite and remotely
We are a small business supporting small businesses

Typical work activities

Work tickets on help desk board and as assigned
Refer tickets to NOC team and/or other Clarity team members, based on established protocols
Assist with in office configuration of equipment, to include:
Access points
Switches
PCs
Printers
Install desktop packages (MS Office, QuickBooks, etc…)
Microsoft 365 administration
AD administration
Server administration
Basic Azure and Windows Virtual Desktop administration
Assist with network configurations
Review vendor documents and webinars
Assist with recurring client technical reviews and assessments
Assist with recurring team-based Lunch & Learn knowledge sharing

Technologies deployed:

Microsoft Windows Server (2016, 2019, 2022)
Hyper-V and VMWare
Windows 10/11
MS Office
Sophos and Microsoft Defender for Business
Datto BDR , Datto File Protection, Datto SaaS and Acronis
SonicWALL Firewalls
Microsoft Office 365 and Azure servers
ConnectWise Manage – ticket system
ConnectWise RWW – RMM platform
Hosted VoIP services

Candidate characteristics and experiences

Effective communications with Clarity’s clients to understand issues and explain remedies
IT aptitude
Curiosity and willingness to learn processes and technology
Attitude that puts customer as priority and recognition that we are stewards of their technology investments
Ability to stick with the problem and explore alternatives
Ability to collaborate with team members to address client issues
Future focused work approach with professional integrity
Able to work remotely
Effective in determining limitations and when to pass tickets to Clarity’s NOC or contact vendor
Practical experiences with Windows operating systems
Microsoft or CompTIA certification – preferred, not required
Practical experiences with listed technologies

Pay

Established based on candidate’s experience
Commission paid for opportunities identified
Benefits to include Simple IRA, Disability Insurance, Medical insurance reimbursement

Pre-employment requirements

Drug Free Workplace

- Clarity Technology Solutions is a drug-free workplace. Drug test required prior to first day of work and as called upon for random testing. Clarity will cover expenses associated with testing.

Background check

- Clarity Technology Solutions works for clients with security or regulatory considerations. Prior to employment, a background check will be performed. This is done at Clarity’s expense.

DISC Profile

Understanding how staff interact with clients and other Clarity staff is critical to ensuring the client has a great experience with Clarity Technology Solutions. A candidate will be asked to complete a DISC profile to help in the interview and assessment process.

Reports to: Technical Team Lead

Clarity Technology Solutions jobs

Information Technology Support Specialist