IT Manager

Location: San Diego, CA

Classification: Exempt

Reports To: The President

Company Description:

Established in 1988, Terry Town, Inc. is dedicated to providing timeless, quality-focused products. We serve wholesale and promotional product companies (B2B) with a commitment to exceeding expectations on every order. With a team of over 100 dedicated professionals, Terry Town continues to grow and innovate.

Position Summary:

Terry Town is seeking a talented full-time IT Manager to join our team. The IT Manager will lead an internal Data Analyst team, manage vendors, and oversee the monitoring and support of our IT infrastructure and operations. This role requires strong technical skills, exceptional customer support abilities, and effective communication.

Essential Functions:

· Provide excellent technical support and service for internal employees.

· Offer hands-on technical support when necessary.

· Monitor and report on the health, performance, capacity, and reliability of all systems.

· Develop and document standard operating procedures for routine tasks, staff turnover, risk mitigation, and disaster recovery.

· Communicate effectively with leadership on critical issues, incidents, or crises.

· Participate in budgeting processes and provide cost guidance.

· Manage projects, vendors, cybersecurity, and disaster recovery efforts.

· Collaborate with different departments (CSR, Art, Production, Warehouse) to evaluate processes and suggest improvements.

Required Education:

· Bachelor’s degree in Information Technology, Information Systems, or Computer Science.

Required Experience:

· Minimum 5 years of professional IT Manager experience.

· Minimum of 2 years of team management experience.

· Proficiency in writing, analyzing, and developing SQL code.

· Expertise in Excel and strong Microsoft Office skills (Word, Outlook, PowerPoint).

· Strong analytical and critical thinking skills.

· Excellent documentation skills.

· Proven ability to take initiative and work autonomously.

· Proficiency in IT Infrastructure, deployment, and support, such as LAN/WAN, subnets, firewalls, switches, VLANs, VPNs, routers, and Wi-Fi/WAPs.

· Hands-on technical knowledge of Microsoft OS environments, network monitoring tools, and core Microsoft technologies including Windows Servers, Windows Hypervisor, Windows OS, Active Directory, and Office 365.

· Familiarity with business application implementation and integration best practices.

· Demonstrated ability to meet deadlines with attention to detail and accuracy.

· Excellent interpersonal, written, and verbal communication skills.

· Avaya IP Office experience (On-site).

· Cloud architect and data warehouse experience.

Preferred Experience:

· Experience with SAP Business One, Crystal Reports, SSMS, WMS, and API

· Knowledge of Wholesale or Promotion Product Industries.

Equal Opportunity Employer:

Terry Town is an equal opportunity employer committed to diversity and equal opportunity employment. We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, pregnancy (including medical needs due to pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity and expression, age, disability, genetic information, veteran status, military obligations, citizenship status (except as otherwise provided by applicable law), or marital status. This policy applies to all areas of employment, including hiring, internal promotions, training, opportunities for advancement, and termination, and applies to all Company employees and applicants.

Disclaimer:

Terry Town has reviewed this job description to ensure that essential functions and basic duties are included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. This document is not exhaustive and does not constitute a contract of employment. Additional functions and requirements will be assigned by supervisors as deemed appropriate.

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