The IT Infrastructure Manager position is responsible for leading a team of sysadmins, network admins, and systems architects to ensure company technology systems are well maintained and operate reliably in a 24/7 365 days a year operational environment. In addition, this role will work closely with other IT leadership, business leadership, and vendors to achieve company technology service and availability goals.

Essential Functions And Responsibilities

Work with IT and business leadership to ensure IT technologies meet business needs
Manage vendors related to server, network, and storage infrastructure
Closely supervise team of administrators for the network, server systems, storage, and cloud applications and infrastructure
Manage and ensure stability of all infrastructure systems: networking, servers, storage, cloud apps and data
Manage datacenter operations in colocation facility
Work closely with cybersecurity team to ensure compliance and other security needs
Ensure disaster recovery procedures are in place and tested for all core systems and data
Work with IT and business leadership to ensure proper business continuity plans are implemented and tested
Identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization
Collaborate with end user support team to create documentation, enforce policy and provide escalation tier support
Benchmark, analyze, report on, and make recommendations for the improvement and growth of the Technology infrastructure and back-end systems.
Manage the deployment, monitoring, maintenance, development, upgrade, and support for end user systems.
Practice asset management for all hardware, software, and equipment.
Makes workload of staff to meet deadlines for business projects and other tasks and priorities as assigned

Knowledge, Skills And Abilities

Excellent communication skills
team-oriented, collaborative style
ability to conduct research and present information in user-friendly language
perform general mathematical calculations for creating business cases and budgets
process-oriented mindset; proven analytical, evaluative, and problem-solving abilities
Customer-service focused; Rotational on-call availability.
Ability to work in a fast-moving environment who can multi-task and adapt quickly to change while demonstrating our values of Compassion, Effort and Ownership.

Education And Experience

Bachelor's Degree in Computer Science, Information Systems, or related field, Required
6+ years industry experience of popular IT technology vendors for networking, servers, cloud and other technology systems (i.e. Cisco, Fortinet, Sophos, Microsoft, Dell)
4+ years leadership experience
Preferred Certifications Microsoft, Cisco, or CompTIA, Project Management (PMP), Healthcare IT (CPHIMS), or IT auditing (CISA), VMWare Certified Professional (VCP)

Working Conditions

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Solari, Inc. jobs

Manager, IT Infrastructure