Position Title: Information Technology Specialist

Reports To: IT & Special Project Manager

Location: Brentwood, TN

As an IT Specialist, you will play a crucial role in providing technical support to end-users, resolving hardware and software issues, and contributing to the overall efficiency of our IT infrastructure. Reporting to the IT & Special Project Manager, you will work collaboratively with the NPS team to ensure seamless operations, tackle emerging challenges, and assist in the implementation of IT policies. This entry-level position offers an excellent opportunity for professional growth and hands-on experience in a dynamic and supportive environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide first-level technical support to end-users via phone, email, or in-person, resolving hardware and software issues promptly and efficiently.

· Assist in the installation, configuration, and maintenance of computer systems, hardware, and software applications.

· Collaborate with team members to troubleshoot and resolve network connectivity issues, ensuring seamless communication across the organization.

· Set up and configure new user accounts, including email accounts, and provide basic training on system usage.

· Perform routine system updates, patches, and antivirus/malware scans to ensure the security and optimal performance of IT infrastructure.

· Document and maintain accurate records of hardware inventory, software licenses, and IT-related procedures.

· Assist in the implementation of IT policies and procedures to ensure compliance with security and data protection standards.

· Stay informed about the latest industry trends, technologies, and best practices to contribute to continuous improvement in the IT environment.

· Collaborate with other IT team members on projects and initiatives to enhance overall system functionality and efficiency.

· Provide technical support for audio-visual equipment, video conferencing, and other collaboration tools as needed.

PREFERRED QUALIFICATIONS

· Bachelor’s degree in information technology, computer science, or a related field.

· Experience with Active Directory or Azure

· Strong understanding of basic IT concepts, including hardware, software, networking, and security principles.

· Excellent communication and interpersonal skills with the ability to convey technical information to non-technical users.

· Basic knowledge of operating systems (Windows, macOS) and productivity applications (Microsoft Office, Google Workspace).

· Strong problem-solving skills with a proactive and customer-focused approach.

· Ability to work both independently and collaboratively in a team environment.

· Certifications such as CompTIA A+, Network+ or similar, would be a plus.

HIGHLY PREFERRED QUALIFICATIONS

· Experience with organizations that provide direct care or services to clients/patients living with the Human Immunodeficiency Virus (HIV)

· Experience with organizations that provide direct care or services to clients/patients who identify as part of the LGBTQ+ community.

o Currently has or is willing to acquire foundational knowledge about key concepts and terminologies relevant to the LGBTQ population, including but not limited to pronoun usage, sex, sexual orientation, gender, gender identities, and intersectionality of multiple identities.

LOCATION

· This position’s location is at NPS Pharmacy’s Corporate Headquarters, located at 278 Franklin Road, Suite 330, Brentwood, TN 37027.

EQUAL OPPORTUNITY EMPLOYMENT

· NPS Pharmacy does not discriminate in employment opportunities or practices because of race, color, religion (creed), sex, gender, gender identity and expression, age, national origin (ancestry), disability, HIV status, marital status, sexual orientation, pregnancy, protected military status, or any other reason prohibited by law.

· NPS Pharmacy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

· To provide equal employment and advancement opportunities to all individuals, employment decisions at NPS Pharmacy will be based on merit, qualifications, and abilities.

TIMELINE, BENEFITS, & PROCESSES

· This position open for immediate fill.

· Benefits include competitive compensation ($44k to $60k), dependent upon credentials and geographic location), medical, dental, vision, opt-in auxiliary insurance options, Simple IRA matching, HSA, generous PTO, 12 paid holidays, flex scheduling, professional development, and career growth opportunities.

· Background investigations (e.g., state/federal, OIG) and drug tests (where permissible by law) are required for all new hires as a condition of employment, after the job offer is made.

For more information or to submit your resume, email hr@npspharmacy.com. Cover letters are optional. No phone calls will be accepted.

ABOUT NPS PHARMACY

NPS Pharmacy (NPS) doesn't look or act like any other pharmacy you've ever seen, and that's by design. Since our beginning in 2001, NPS has been committed to providing unique, tailored, and caring service for our customers, taking healthcare and sense of community to the next level. Providing excellence in customer service and patient care has always been and remains our top priority.

At NPS, we operate with the highest levels of integrity, honesty, and transparency. These values guide the way every employee interacts with our partners, patients, staff, and communities. Doing the right thing is mandatory. NPS expects each employee to act with the utmost integrity, work in the most ethical manner, and obey the letter and spirit of the law. At NPS, we do the right thing even when no one is looking.

NPS is privately owned and managed. We are not backed by or restricted in decision-making by a large corporate board of directors or a venture capital firm/investor(s). All decisions at NPS are made locally, quickly, and always in the best interest of patients.

DIVERSITY, EQUITY, INCLUSION, & ACCESS

NPS is unapologetically accepting and affirming of diversity, equity, inclusion, and lived experiences as values that shape our future. We believe that actively fostering a culture that respects, celebrates, and values differences furthers our mission of providing culturally competent healthcare in a safe and affirming environment where all individuals feel welcome and valued and have equal access to care and services.

Black, Indigenous, and People of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Gender Non-conforming people, and all individuals of diverse backgrounds and lived experiences are encouraged to apply.

NPS Pharmacy is an Equal Opportunity/Affirmative Action Employer.

PHILANTHROPIC GIVING & SOCIAL IMPACT

In 2022, NPS Pharmacy donated a large percentage of its net income to support community-based nonprofit organizations focused on individuals living with HIV, individuals at risk of contracting HIV or STD/STIs, LGBTQ+ causes, individuals and households of lower socio-economic status, or individuals from marginalized communities that experience discrimination and stigma.

NPS Pharmacy jobs

Information Technology Specialist