We’re seeking an IT professional to join our quickly growing team.

Ludus is a SaaS company that builds digital box office tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, and registration needs. We work with over 3,000 organizations around the country and are scaling quickly!

Ludus is seeking a tech-savvy and resourceful IT Specialist to join our team and help us scale our IT operations as our team and resource needs grow. This role is crucial for maintaining the smooth operation of our internal technology and ensuring that our team has the tools and support they need to succeed.

We are looking for someone who is passionate about technology and can handle a wide range of IT tasks with efficiency and a proactive mindset. If you’re someone who thrives in a dynamic environment and enjoys solving a variety of technical challenges, we want to hear from you.

Salary information at bottom of page.

Learn More About Ludus Here

Things you should know before applying

At Ludus, our mission is to bring people together through shared experiences. It’s a big goal that allows for limitless expansion to make a difference in the world.

We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.

We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.

In order to grow as a company and individually, constant discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.

If you prefer a hand-holding environment where everything is black and white, that’s not us. If you’re a self-starter and can thrive in controlled chaos, Ludus is the place for you — it’s time to find your role ⬇️

What You'll Be Doing

IT Support & Troubleshooting: Provide help desk support to team members, addressing software, hardware, and connectivity issues in a timely manner.
Software Updates & Maintenance: Regularly update software on company devices, ensuring all systems are secure and running efficiently.
VPN Management: Manage VPN access and troubleshoot connectivity issues to ensure remote employees have secure and reliable access to company resources.
Security & Malware Protection: Conduct regular security assessments, malware testing, and implement security measures to protect company data.
System Backups: Ensure regular backups are completed and data recovery processes are in place.
Privacy & Compliance: Assist in maintaining and updating the company’s privacy policies and ensuring compliance with relevant regulations.
Employee Onboarding & Off-boarding: Helping to issue computers, IT assets, and provision accounts to new employees as they join. Responsibly shutting down accounts and resetting technology during the off-boarding process.
New Account Setup & Administration: Handle the creation and administration of user accounts, ensuring proper access rights and security measures.
Inventory Tracking & Management: Keeping track of IT assets ensuring everything is accounted for and in working order.
Documentation & Training: Create and maintain documentation for IT procedures and provide training to staff as needed. This will involve the implementation of an IT security training program for all of our employees and a series of regular training programs on core Ludus technologies like Slack, Notion, Asana, etc.
Project Support: Assist in IT-related projects as needed, such as system upgrades, migrations, or new software rollouts.
Customer Support: Assist the Customer Support (CS) team with various tasks related to the implementation of the Ludus product.

Traits we're looking for

(In no certain order)

Strong understanding of computer hardware, software, and network systems.
Strong knowledge of Ludus tools and software:
- macOS software & linux environments
- G-suite (Google)
Strong Remote Problem solving: Ability to troubleshoot and resolve issues quickly and efficiently in a remote setting where it is harder to be “hands on” with the phsyical device. Knowledge of how to leverage remote desktop support tools.
Attention to Detail: Meticulous in managing IT assets, ensuring all details are accounted for.
Proactive Approach: Takes initiative in identifying and addressing potential IT issues before they become problems.
Communication Skills: Ability to explain technical concepts to non-technical staff members clearly and effectively.
Adaptability: Comfortable handling a wide range of tasks and adapting to changing priorities.
Experience with Security Protocols: Knowledge of malware protection, data encryption, and other security measures.

Bonus Qualifications

Strong expertise in peripheral device integration, including networked connectivity for printers, payment terminals, and similar devices.
Familiarity with typical network and security architectures used in K-12 and university educational environments.
Experience working with:
- Slack
- Notion
- 1Password

Tools and services you'll use

Perks

💪 Health Insurance (Medical, Vision, Dental) — provided by UnitedHealthcare and Guardian. Ludus covers 75% of the premium. Employee pays the difference in premium if a more expensive plan is selected. Dependents: Ludus covers 50% of the premium.

💵 401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%). 30-day probationary period from date of employment before enrollment.

🏊♂️ Employee Liquidity Pool — Ludus has a long-term focus, but in the event of an acquisition or IPO, a percentage will be allocated to employees.

👓 Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related. Our current employees use it for gym memberships, buying books, etc.

🎫 Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.

⛱️ Flexible Vacation Time — For salaried team members, Ludus does not limit the number of days you take off for vacation and personal days. With Flexible Vacation Time, our policy is to work with your team and not let anyone down as you schedule time off.

😷 Sick Days — We do not track sick days. If you're under the weather, we expect you to take the time needed to recover within reason.

Role Details

Salary Range: $55k-$70k
Location: Hybrid/West Michigan (we have offices in Holland and Grand Rapids, Michigan)

Apply for the job

Interested in joining our growing team? Then we'd love to hear from you!

Interviews for this role will begin on September 3rd, 2024

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