The Family Communications and Logistics Program Coordinator is responsible for assisting with all tasks associated with program outreach and travel coordination. This role is full-time and in-person.

Essential Duties and Responsibilities include, but are not limited to:

Support the Programs Team in the review of all flight applications and supporting documents submitted to Luke’s Wings, while working with travel agent to schedule flight requests.
Approve all flights that clearly meet our program requirements. Deny all flight requests that are clearly outside of our program lines, as defined by organization leadership and per our website.
Follow the Programs Checklist.
Record and manage geographical and statistical flight data for weekly, monthly and quarterly reports.
Update database management systems weekly.
Formalize decision matrices to distribute to case managers at military hospitals, SOCOM, hospice care centers and law enforcement channels.
Create, modify and maintain routine and special letters, memos and reports using Word, Excel and Salesforce.
Track airline miles accounts usage and cost daily.
Help establish a threshold for determining cash vs. miles on a case-by-case basis.
Attend and support Luke’s Wings fundraising events.
Attend expos, conferences, resource fairs and program-related meetings and events as needed and as requested.
Maintain working relationships and follow up with beneficiary families regularly.
Work occasionally on nights and weekends for emergency flight requests.

Accountability:

Strong interpersonal skills and ability to work effectively with many work styles.
Strong written and oral communication skills, including giving effective group presentations.
Ability to manage multiple short-term and long-term projects simultaneously.
A commitment to the military community and providing excellent support to them, their loved ones and their cases.
A strong work ethic, innovative spirit and the ability to represent Luke’s Wings in a professional manner.
Flexibility to work with a team or independently.
Ability to manage issues and crises calmly and effectively while interacting with beneficiaries.
Operate with professionalism and confidentiality.

Qualifications and Requirements:

Bachelor’s degree required.
Proven and successful track record of program coordination.
Drive to achieve goals through teamwork.
Ability to develop and deliver presentations and speak persuasively.
Must be familiar with Word, Excel, PowerPoint and Salesforce; this role is data and detail oriented.
Previous database management knowledge preferred.

Luke's Wings jobs

Program Coordinator