About N2 Solutions:

N2 Solutions is a fast-growing and innovative technology company specializing in providing cutting-edge digital media solutions to businesses across various industries. Our development and IT teams are committed to excellence, working together to drive technological innovation.

Position Overview:

We are searching for a motivated and dedicated IT Manager to head our IT support team. The ideal candidate will have a passion for ensuring customer satisfaction and a deep understanding of technical troubleshooting, as well as team management. Your primary role will be to guide, inspire, and monitor our support team, ensuring the delivery of top-quality support to our client’s end-users.

Key Responsibilities:

1. IT Support:

- Handle complex technical issues escalated from team members.

- Collaborate with other team members to resolve technical-related issues.

- Be a direct resource to both the external customer and internal IT support team.

- Analyze customer feedback and create strategies to improve user experience.

2. Leadership & Management:

- Lead, coach, and mentor a team of support representatives to deliver excellent customer service and technical support.

- Organize regular team meetings to discuss ongoing issues, updates, and improvements.

- Establish KPIs and monitor team performance against set targets.

3. Training:

- Enable opportunities for training of existing team members on new product features and functionalities.

- Systemize and improve formal policies and procedures.

- Spearhead creation of internal resources and documentation on IT processes.

Qualifications & Skills:

Bachelor’s degree in a related field or equivalent experience.
Strong communication and interpersonal skills.
Technologically proficient with a strong understanding of IT principles and best practices.
Analytical skills with a problem-solving attitude.
Ability to handle stressful situations with professionalism and patience.
Experience with Industry EDM and RMM tools
Knowledge of industry best practices.
Ability to multitask and prioritize.

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid training
Vision insurance

N2 Solutions / N2 Media jobs

Information Technology Manager