About Our School

Atlanta International School (AIS) offers the full International Baccalaureate (IB) continuum to all students, from 3K through grade 12. Our challenging academic programs develop internationally-minded, critical-thinking students able to take complex and often disparate knowledge, concepts and skills, and forge these into new and unique ways of solving problems. We provide a rigorous education in a diverse, multicultural, multilinguistic community where the reality and hope of human potential are in action.

Our mission at AIS is to develop courageous leaders who shape their world for the better. All AIS employees believe deeply in the potential of each student, value critical thinking (their own and students’) and know learning can be fun and exciting. AIS offers an incredible spirit of community and diversity of perspectives that come from students, families, and employees representing more than 90 nationalities and over 60 languages.

Job Purpose

The IT Ops Manager is responsible for overseeing and managing all aspects of IT operations within the organization, including technical support, inventory management, and contributing to strategic planning. This role requires a combination of technical expertise, organizational skills, and leadership abilities to ensure the efficient and effective operation of the IT department.

Start Date: Immediate

Department: IT

Reports to: Director of Operational IT

Application Deadline: Closes 10/16/24

Key Responsibilities

Helpdesk Administration

Provide first-level technical support to end-users via phone, email, and in person
Diagnose and troubleshoot hardware and software issues, including network connectivity, operating systems, and applications
Resolve common technical problems and escalate complex issues to higher-level support as needed
Manage and maintain the helpdesk including assigning tickets, ensuring accurate tracking, and resolution of support requests
Ensure timely updates to end-users on the status of their support requests from all team members
Generate reports on helpdesk performance and identify trends to improve support services
Provide basic training and support to end-users on the use of hardware, software, and IT systems
Develop and maintain user documentation and guides

Inventory Management Administration

Maintain accurate records of all IT equipment, including hardware, software, and peripherals
Conduct regular physical inventories to verify the accuracy of inventory records
Process incoming and outgoing equipment, including receiving, storing, and distributing items
Manage the disposal of obsolete or damaged equipment in accordance with company policies
Generate inventory reports as needed

IT Operations Management

Oversee the day-to-day operations of the IT department, ensuring efficient and effective delivery of services with continuous improvement
Monitor IT performance and identify areas for improvement
Stay up-to-date on emerging IT technologies and trends
Ensure compliance with relevant IT standards and regulations
Coordinate IT projects and initiatives, from planning and execution to completion

Qualifications

Bachelor's degree in computer science, information technology, or related field
5+ years of experience in IT management or a related role
Strong knowledge of computer hardware and software, including Windows, ChromeOS, and macOS operating systems
Excellent problem-solving and troubleshooting skills
Effective verbal and written communication skills
Ability to lead and manage teams
Strong organizational and planning skills
Familiarity with common IT support tools, ticketing systems, and inventory management software

Additional Skills (Preferred)

Experience with PC upgrade, maintenance, and repair
Certifications such as CompTIA A+ or Network+
Project management certifications (e.g., PMP)

Benefits

Competitive salary
Comprehensive benefits package
Opportunities for professional development

TO BE CONSIDERED

To be considered for the above-mentioned position, please submit the following items through our online career site https://www.aischool.org/our-school/careers: a letter of interest, resume, and email and phone contact information for three professional references with at least one being supervisory in nature by the stipulated deadline. Incomplete applications will not be reviewed.We will contact those applicants whose skills and experience best match our needs. Due to the high volume of applications, we regret that we are not able to take or return phone calls regarding employment.

EEO

AIS is an equal opportunity employer. We are a diverse community of professionals that broadly reflects the people of the metropolitan Atlanta area and the United States at large. We aim to align our hiring process with our mission and institutional goals. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion or religious practices, sex, gender identity or expression, sexual orientation, citizenship status, national origin, age, ability status, military status, unemployment status or any other category protected by applicable local, state, or federal laws. AIS takes affirmative action in support of its policy to employ and advance all qualified candidates.

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IT Ops Manager