POSITION SUMMARY:

The Senior Systems Administrator (Level 3) will engage with clients to implement, manage and monitor the various on-prem technology solutions, designed by the company’s architects.

RESPONSIBILITIES:

Provides escalation support and troubleshooting guidance to Service Desk staff
Maintains customer on-prem infrastructure including but not limited to physical server hosts, virtualization systems like vSphere or Hyper-V including physical network devices supporting the systems, storage solutions like SAN or NAS
Implements, monitors, and routinely analyzes the health statistics of the managed services, including the following technologies:

***Virtualization solutions***

***Physical server hardware***

***SAN or NAS devices***

Tier 3 support of these technologies
Support for Cloud technologies supporting customers on-prem infrastructure mainly in Microsoft Azure
Work with different teams within the company to provide complete and overall support for customer environments
Migrations of on-prem infrastructure to cloud infrastructure as it fits for customer use cases

QUALIFICATIONS

Superb customer service ability
Ability to implement technologies as designed to assist with the creation and maintenance of documented standard operating procedures for managed customer infrastructure by the company’s architects
Ability to manage multiple different client projects simultaneously
Ability to adapt to non-standard implementations
Good understanding of vendors Best Practices
Ability to create and update various automation scripts
Ability to follow all standard operating procedures accordingly
Understanding of core Windows and IP services including, but not limited to; AD, DNS, FTP, SMTP, DHCP, SMB and DFS
Understanding of core virtualization technologies and services

EDUCATION AND EXPERIENCE

Three years of Azure experience (required), specifically setting up VM’s and other Azure services
Five years of experience as a System Administrator
Two to three years of experience implementing, managing and monitoring virtualization environments, preferably using VMware vSphere products
One to two years of experience automating tasks to produce reproducible configuration updates and deployments
Knowledge of cloud infrastructure and environments is a plus, preferably Microsoft Azure
Knowledge of Microsoft 365 services is a plus
Experience working in both a team environment and completing individual projects
Excellent verbal/written communication skills, customer service skills and experience working with executive staff

Moonshot Solutions jobs

Senior System Administrator