About the role: Perform installations, maintenance, and repair work on any computer-related equipment that supports the business from laptops, desktops, servers, communications equipment (digital & IP phones), tablets (ex. iPads), smartphones (ex. iPhones, Android), printers, local area networks, wide area networks, any piece of computer related peripheral or software an end user would be using. An IT technician has to perform the majority of the mentioned tasks while providing a high level of customer service to the user.

Why Dataprise?

Dataprise is a private equity backed company whose mission is to grow organically and inorganicallythrough the acquisition of solid performing businesses that are well aligned to our philosophies and values
Our mission is to delight our clients and create an outstanding people experience both internally and externally
We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment
We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees
Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities
A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program
A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO
Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match
An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there

What You’ll Do:

Connecting and setting up hardware
Installing, but not limited to, computers, servers, firewalls, routers, wireless access points, network switches
Loading all necessary software
Providing network access and connectivity to the users and staff
Monitoring network securityand network performance
Installing and maintaining passwords and Foolproof
Advising staff about any security breach
Ensuring that lock-out programs are installed
Troubleshooting all issues promptly
Maintaining IP addresses
Maintaining a list of necessary maintenance and repairs
Researching both current and potential services and resources
Making recommendations about the purchase of resources
Identifying and preparing hardware for safe disposal
Ensuring hardware is secured and stripped before disposal

What Skills & Experience You’ll Need:

Troubleshooting network operating systems, software, and hardware
A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry
Being familiar with network operating systems, software, and hardware
Work within a ticketing system and create documentation for new processes
Experience with ConnectWise preferred
Training users and staff to maximize the potential of existing technology
Taking new users through the orientation process
Providing individual support and training upon request
Providing recommendations about support and information access
Maintaining an updated inventory of software, hardware and resources
Demonstrated aptitude for continuous learning and innovative thinking
Able to work independently and in a team environment
Troubleshoot issues utilizing the latest versions of the following technologies: Active Directory, VPN Clients, Microsoft 365, Windows OS, Mac OS, laptop and desktop hardware, Anti-Virus, and Malware software, Spam Filtering, and Microsoft Office Applications
Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff

Compensation:

Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company
We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts
This position’s Salary Range is: $50,000-$52,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate)

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is an Equal Opportunity Employer.

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Dataprise jobs

IT Specialist