Pay Rate: 35/hr
Responsibilities and Essential Job Functions
- Serves as a Tier-II support resource, engaging other team resources as necessary and as defined by support processes.
- Functions as a coordination point for issues related to systems between all IT teams. Act as an escalation point for issues with assigned systems that cannot be resolved in TRC.
- System Support: Maintains usable systems for end-users with the ability to work with vendors or other outside resources as well as internal hospital teams to resolve system issues within service level agreements.
- System Documentation: Maintains documentation on the systems technical configuration, contacts and functionality. Contributes and maintains common troubleshooting tips in the designated knowledge base. Keeps current vendor and system data owner’s contact information in the designated location. Maintains relevant training materials for systems.
- System Updates: Responsibilities include planning and scheduling system upgrades and updates. This also includes coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from this system. This would include server as well as workstation updates. Follows department change request processes.
- System Security: Protects hospital assets and information by maintaining secure systems. Follows organizational policies and processes surrounding access management, regulatory compliance, systems architecture, disaster recovery, vendor management, and others to support security and integrity of organizational and patient data.
- System Integrity/Retention: Requires verification of application logs and other monitoring tools to resolve issues that could cause data integrity issues. Ensure retention periods for application data follow hospital and regulatory requirements.
- System Backup/Recovery: Verifies that systems are completing a normally scheduled and approved backup methodology. Verifies that systems/data can be restored in the event of a failure or disaster. This will include the completion of disaster recovery plans (DRP) and other documentation related to disaster recovery (DR) and high availability (HA). - Data Entry: Maintain knowledge of applications and functional areas entering application data. May have responsibility for entering application data as required. Data entry should not include patient health information unless directly approved by management.
- System Printing: Knowledge of application methods used to manage print queues and printing workflow.
- Reporting: Ability to use application functionality to create, schedule, distribute, and print reports. - Interfaces: Model, design, monitor, and support system interfaces in conjunction with dedicated interface staff and other teams. Maintain documentation surrounding the flow of data between systems.
- Troubleshooting: Intermediate problem solving skills and capabilities to resolve application, workstation, and server issues under stressful conditions. Uses appropriate methods of escalation to both internal and external resources.
- Systems/Application Knowledge: Subject matter expert for assigned systems including design, interfaces, end-user work-flow, and end-to-end system knowledge. Monitors vendor road-maps and communicates points of interest.
- Vendor Management: Communicates effectively with system vendors to maintain working relationships and proper systems support. Verifies vendor actions meet the expectations of the hospital and reviews statements of work (SOW) and quotes for accuracy and appropriateness.
- Technical Foundation: Advanced understanding of technical concepts including, but not limited to, databases, networking, hardware, software, interfaces, medical devices, desktop support, operating systems, and others as necessary.
- Systems Analysis and Design: Ability to perform analysis for new system requests. Utilizes technical knowledge to ask relevant questions during systems analysis to create implementation plans with mild supervision. Verifies the design and equipment required for implementation of new systems. Coordinate with all internal and external resources required to ensure new system installation adheres to hospital standards and meets regulatory requirements. Develops plans for migration, consolidation, or archiving of data from legacy system where applicable.
- Project Management: Functions as a project manager on projects deemed to not require an assigned project manager from the Project Management Office. Have the ability to follow the correct PMO process and complete appropriate PMO documentation. Coordinate with PMO to ensure the PMO time tracking is setup and hours are documented in the PMO system. Ensure appropriate request for funding are completed. Coordinate other resources as required to complete the project.
- Mentoring: Mentor, train, and share knowledge with team members. This may include training of new employees/interns, formal mentorships of level 1 Systems Administrators, and serving as a source of knowledge for Systems Administration tasks and staff.
- Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- Bachelors Degree in Information Systems or related field or 2:1 equivalent experience
- High School Graduate
- 5 or more years of experience in a related Information Systems field
Preferred Education and Experience
- Master's Degree in Information Systems or related field
- 3 or more years 3 years of experience in a healthcare setting
Preferred Licensure and Certification
- Technical certifications related to ITIL, Windows Administration, Linux Administration, or other IT or System related field of study.
