Summary:
Directs all personnel involved in surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.
Company Fundamentals:
● Have fun at work
● Deliver memorable guest experiences
● Have integrity in all things
● Respect – give it, get it
Essential Job Functions:
● The Director of Surveillance reports to the Audit Committee regarding policy, purpose, responsibilities and authority.
● The Director of Surveillance reports to the General Manager regarding administrative matters.
● Ensures the protection of all company and personnel assets through supervision and coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas.
● Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
● Develops quality control procedures including frequent walk-through to ensure compliance.
● Supervises the Surveillance Department personnel including hiring, scheduling, training, and evaluating performance.
● Develops a plan to ensure the surveillance systems on all gaming facilities, to include regular testing, evaluation and inspection of the systems are maintained.
● Reviews and analyzes existing surveillance equipment and recommend new surveillance equipment purchases, installation and replacements to better meet the needs of the Casinos on an annual basis.
● Develops, implements, revises, and enforces internal Standard Operating Procedures for the Surveillance Department.
● Develops and maintains a good working relationship with the Gaming Commission and the Police enforcement agencies in the reporting of illegal operations in the Casinos.
● Ensures accurate reporting and logging of all pertinent information by Surveillance Officers/technicians as required.
● Partners with the Security department to protect the customers, employees and the assets of the property from fire, theft, burglary, assault and other security issues.
● Partners with the Security department to conduct investigations of accidents and suspected criminal activities.
● Conducts performance reviews, evaluations, coaching and mentoring of staff
● The installation, maintenance and repair of the surveillance system equipment used by the surveillance department.
Qualifications:
● Must be 21 years of age or older.
● High school diploma or equivalent.
● 7 or more years CASINO surveillance experience, 5 or more years’ management experience
● Knowledge and understanding of all aspects of a digital system utilized in a surveillance environment.
● Knowledge of operating a digital system with regards to workstations, software utilized, downloading, sending information, hardware, cabling, programming and configuration, settings, etc. related to operating such a system.
● Knowledge of fraud detection.
● Knowledge of investigative procedures and techniques.
● Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
● Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
● Must occasionally lift and lift up to 25 pounds.
● Ability to communicate with Team members and guests
● Available to work flexible shifts, weekends and holidays
● Able to work with others while maintaining a positive and professional demeanor
