Reports to: Director of IT and Information Systems
Location: WX Brands is a Hybrid workplace requiring 3 days per week minimum in our Novato, CA office where most IT users are located.
Summary
WX Brands and Bread & Butter Wines has taken the wine industry by….not overthinking it.
- #2 fastest growing wine brand in the US (premium price segment) with the #1 Pinot Noir
- 6X consecutive Impact Magazine Hot Brand Winner
- #1 US Brand in Canada
- Fastest growing brand in the UK, #2 US Brand in Sweden, and #1 Pinot Noir in Norway
The results speak for themselves!
With offices located in Novato, CA and London, WX offers a unique working environment, with the fast pace of an entrepreneurial start-up and the down-to-earth atmosphere found in the Northern California wine industry. We seek people who are passionate about making a difference in the industry and their careers.
WX Brands is ranked the 13th largest wine company in the U.S. In 2021, 2022 & 2023, WX Brands was named by North Bay Business Journal as one of the best places to work.
The IT Help Desk Administrator has lead responsibility for our IT Help Desk providing both direct and remote support to IT users both domestically and internationally.
Job Description
The IT Help Desk Administrator will be responsible for our Help Desk ticketing system, following up and closing tickets for both remote and on-site users, resolving user issues and pro-actively working to prevent issues before they affect Users. The IT Help Desk is also responsible for managing all IT Assets. In this role you will also ensure the smooth operation of our core applications and software tools
Critical Deliverables
- Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues
- Manage Identity, access, policies updates and apps for all End Points
- Manage peripherals (printers, phones (both mobile and VoIP desk), conference room Audio/Visual equipment, etc)
- Monitor and maintain all endpoint backups
- Process laptop upgrades and replacements of equipment issued to employees
- Support our tasting room properties with remote and infrequent in-person support.
- Onboard new employees including new account creation, new hire IT Orientation, in-office desk set-up, and remote work equipment shipping
- Partner with HR on hardware retrieval and account deactivation for off-boarding employees
- Manage End Point Software and Hardware Vendors
- Administer Microsoft Office365, EntraID (Azure) and Intune
- Monitor and maintain all corporate technology assets
- Assist with budget planning for IT needs
- Support the WX Systems Engineer to maintain all cyber security measures
- Maintains extensive and detailed Knowledge Base of WX IT solutions
- Follow best practices to support the Users of WX Brands technology and solutions
- Establish a PC Help Desk that leverages automation and cyber security best practices to deliver devices and applications to end users in a timely and sustainable manner
- Collaborate with other IT team members and work closely with cross-function departments to support organizational goals, initiatives, and day-to-day operations.
- Assist in the planning, execution, and completion of IT projects, including system upgrades, migrations, and new implementations.
Required Skills And Experience
- College degree or equivalent experience plus a minimum of 5 years direct experience in End User IT support role
- Certification or proven skills with configuring/administering Microsoft Windows, End Point cybersecurity, desktop/laptop backup and recovery, Office365
- Proficient end user of Microsoft Office applications, Teams, leading Browsers (Chrome, Edge), Share Point
- Demonstrated experience with Active Directory and EntraID
- Basic understanding/skills with routers, switches, WAPs, Ethernet, Broadband providers
- Understanding of encryption protocols and digital certificates (SSL, HTTPS, etc)
- Bonus points for direct work experience in the beverage alcohol industry
- Demonstrated experience partnering with other technology professionals (Vendors) to setup and configure solutions as needed
- Ability to plan, prioritize and manage multiple tasks in a fast-paced and rapidly changing environment
- Effective problem solving skills, solid communication skills, good judgment and professional maturity.
- Must be organized and efficient at completing administrative tasks and meeting deadlines.
- Ability to work both independently and within a team to accomplish goals.
- Must have an entrepreneurial spirit and be prepared to embrace a start-up environment.
- Demonstrate intermediate Microsoft Office skills including Excel, PowerPoint, and Word.
- Must be able to travel Co-Location facility in California as needed
- Ability to work late nights and early mornings occasionally as needed for system updates and processes that need to be run after hours
- Valid driver’s license and access to reliable automobile transportation.
Preferred Skills
- Working knowledge of networking, server administrations (Windows OS), DNS and Powershell
Compensation: From $100,000.00 to $120,000.00 per year
