We seek a skilled and versatile IT Technician who is comfortable providing Tier 1 and Tier 2 support while taking on special projects and leading implementations. The ideal candidate will have 3 to 5+ years of experience in IT support and will be responsible for troubleshooting, maintaining, and improving our IT systems. In addition to handling day-to-day technical issues, the IT Technician will work on critical IT projects, from system upgrades to network implementations, ensuring smooth execution from start to finish.
Key Responsibilities
- Provide Tier 1 and Tier 2 support for internal users, including troubleshooting hardware, software, and network issues.
- Diagnose and resolve technical issues via phone, email, or in-person support.
- Assist with the setup, configuration, and maintenance of IT equipment (computers, printers, servers, etc.).
- Participate in special projects.
- Lead system upgrades, network deployments, and hardware installations.
- Working within our ERP system to optimize functionality.
- Lead and execute implementation projects such as new software rollouts or system migrations.
- Collaborate with senior management to improve processes, security, and efficiency within the organization.
- Document all troubleshooting steps, procedures, and solutions in a ticketing system.
- Monitor and maintain system performance, ensuring uptime and reliability.
- Provide training and guidance to end-users on new systems or software implementations.
- Assist with IT compliance activities such as auditing systems for accuracy and obtaining reports needed for compliance certifications.
Required Skills & Qualifications
- 3 to 5+ years of hands-on experience in IT support (Tier 1 & 2).
- Strong troubleshooting skills with hardware, software, and network systems.
- Experience with migrating or implementing new systems or networks.
- Experience working with ERP systems.
- Experience with Windows, macOS, and Linux operating systems.
- Proficiency in configuring and troubleshooting networking components (switches, routers, firewalls, etc.).
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Experience with cloud platforms (e.g., AWS, Azure).
- Ability to handle multiple tasks and projects simultaneously with strong attention to detail.
- Excellent communication and customer service skills.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Attention to detail and accuracy in all work tasks.
Who We Are:
At Digilock®, we’re at the forefront of innovation, design, and manufacturing in personal security solutions. By using best-in-class materials and providing exceptional service, we ensure our customers and their clients have peace of mind, knowing their most important items are secure.
For over 40 years, we’ve committed to merging technological innovation with unparalleled customer service, offering the finest secure personal storage solutions available. As a growing company, we understand that change is constant, and we embrace it with enthusiasm. This passion for innovation drives us and propels our company forward.
Benefits:
We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
