Job Summary:
Ensure uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects.
Duties/Responsibilities:
- Installation and configuration of network equipment for Visory and their clients
- Update diagrams and documentation
- Project work for Visory and their clients
- Escalation resource for Support Teams
- Manages internal and client-facing IP space.
- Patches client network infrastructure
- Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams
- Defines, documents, and enforces system standards for internal and client-facing network systems
- Provide onsite support when needed
- Proactively monitor and respond to internal and client networks for issues
- Communicate with client stakeholders for project and performance related engagements
- Respond to network outages within SLA’s
- Participate in a rotating on-call schedule
Role Requirements:
- Available to work out of the Phoenix office 2-3 days a week at a minimum
- Availability to travel to out of state clients when needed
- Professional IT Certifications, such as: A+, Network+, Sec+, Cisco CCST or equivalent
- Knowledge of Windows Server administration
- Knowledge of public cloud networking with an emphasis on Azure
- Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
- Diagnosis skills of complex technical issues
- Ability to multi-task and adapt to changes quickly, but also maintain a schedule and up to date calendar
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
- 2-4 years of experience managing and troubleshooting networks
Compensation: $60,000 to $70,000 base salary plus benefits and bonus opportunity
