Job Title: Fulfillment Solutions Specialist (Remote)
Overview
As a Fulfillment Solutions Specialist, you will play a vital role in driving customer engagement and satisfaction by initiating transactions for our range of products and services. This position not only emphasizes the importance of building robust client relationships but also offers a pathway for your professional development in a company that values quality, integrity, and success.
Key Responsibilities
- Facilitate the opening and funding of new customer accounts via phone and online channels.
- Deliver exceptional customer service and address inquiries in accordance with established standards.
- Provide customers with insightful advice and education regarding our comprehensive suite of banking products and services.
- Meet or surpass monthly performance targets related to quality assurance and operational efficiency.
- Employ inbound/outbound telephone techniques to nurture and strengthen client relationships.
- Complete necessary documentation to process customer transactions efficiently.
- Proactively follow up on customer inquiries, requests, or grievances and resolve issues in a timely manner.
- Operate under close supervision with clearly defined procedures.
Required Skills
- Ability to collaborate effectively within a team environment where applicable.
- Capability to work under direct supervision and navigate high-pressure situations to meet deadlines.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.).
- Strong verbal and written communication, as well as organizational skills.
- A solid work ethic coupled with self-motivation.
Qualifications
- High School Diploma or GED is required.
- At least one (1) year of experience in customer service or sales is preferred.
Career Growth Opportunities
Joining our team not only opens doors to immediate responsibilities but also presents extensive opportunities for professional growth and advancement within the organization. You’ll connect with industry peers and expand your professional network, enhancing your career trajectory.
Company Culture And Values
We are dedicated to fostering an inclusive and diverse workplace, where every associate is valued for their unique perspective. Our commitment to integrity and excellence makes us an employer of choice in the industry.
Compensation And Benefits
- Salary Range:
- Minimum: $36,500.00 USD
- Median: $40,000.00 USD
- Incentive Pay Plans:
Eligible for a performance-based incentive plan, offering the potential for additional earnings based on defined metrics and goals.
- Benefits Package:
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental, and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
We invite qualified candidates who share our commitment to excellence to apply and embark on a fulfilling career journey with us.
Employment Type: Full-Time