Remote IT Helpdesk

Stellar Professionals • Denver, CO, US • 2w ago

We have an opening for the Remote IT Helpdesk role in Denver, Colorado

Mode of Interview: Webcam interview

Work Location: Denver, Colorado

Work Arrangement: Remote

Applicant must have 3-6 Years of experience with the following.

Providing Tier I support and customer assistance for a mobile application.
Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
Install the myColorado software on supported devices following defined procedures, processes, and methods.
Employ Incident Management procedures to enter tickets into the required tracking system.
Minimum Qualifications:
One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
OR
Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions:
Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications:
Jira experience.
ITIL Certification.
Agile and scrum methodology experience.
Government work experience.
Apple and Google Play Store.
Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.